Sr. Manager, Product Design - Platform

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role 
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. 
 
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. 

Learn more about our team here:  https://www.linkedin.com/company/servicenow/life/userexperience/  

Now Platform Team 

As part of the platform design team, you will design usable, scalable, best-in-class experiences that power ServiceNow's products, built on our new UI platform. We are serious about user experience. Our integrated team of designers, engineers, and product managers sweat the details and we are seeing the results. The Platform Design team is changing the way we create products—for thousands of designers and engineers inside our company and even more for our customers'. 

What you get to do in this role:

• Oversee a portfolio of products, while acting as a mentor & manager to subordinates 
• Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps 
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem 
• Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans 
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others 
• Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions 
• Oversee your team's work: detailed mockups, prototypes and behavior specifications 
• Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance. 
• Participate in documentation development process such as user experience specifications, testing and evaluation 

Qualifications

Preferred Qualifications: 

• 5+ years of experience managing people and/or leading design teams 
• 9+ years of experience in Product Design and/or Interaction Design field  
• Excellent teamwork, communication, and technical problem-solving skills to contribute to a multi-functional and multi-disciplined team 
• An inspiring portfolio demonstrating the ability to lead teams and distill complex problems into elegant, holistic solutions based on human-centered design and r