Sr. Casualty Manager

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Job Title

Sr. Casualty Manager

Requisition Number

R7304 Sr. Casualty Manager (Open)

Location

Colorado Springs, Colorado

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Casualty Manager Join us and support CSAA IG in achieving our goals.    

Your Role:

You will participate in the development of the strategic plans and develop and implement tactical plans for the Claims Casualty Unit. You will develop and monitor the application and implementation of operating systems, including policies and procedures, workflow, and performance standards. You will also be responsible for the development and direction of supervisors in the Claims Casualty Unit, managing and directing their activities and staff to meet or exceed service, quality, expense, and indemnity targets for claims.

Your work:

Operations Management

• Responsible for meeting all phone KPI service level measures.
• Assists in developing and overseeing the operational and budgetary plans of the claims unit.
• Develops and monitors the application and implementation of operating systems, including policies and procedures, workflow and performance standards.
• Ensures the volume of work produced meets or exceeds service standards and quality expectations.
• Plans and monitors staffing requirements, work schedules and service objectives in accordance with business goals.
• Directs continuous process improvement efforts with focus on customer service and claims handling for the injury unit.
• Participates in settlement authority and trial clearance committees at all levels of casualty, with varying degrees of complexity.
• Works to establish and maintain relationships with internal and external defense firms to ensure appropriate representation of insureds and competent legal support for the organization.

Performance Management

• Has responsibility for staffing, hiring, training, development, corrective action, performance evaluations of supervisors and injury staff.
• Responsible to manage and direct activities of Claims Supervisors and staff to meet or exceed service, quality, expense and indemnity targets for injury claims in assigned geographic areas.
• Approves promotions, salary increases and disciplinary action of department personnel.
• Responsible for compliance with applicable employment, HR and insurance laws and regulations.

Claims Procedures

• Responsible for the decisions and actions taken in the investigation and conclusion of low to high complexity claims.
• Responsible for compliance of all policies (multiple states), claim procedures and Department of Insurance regulations on multiple claims platforms.

Required experience, education, and skills:

• 5 years supervisory / management experience with expertise in complex casualty and litigation claims
• BA/BS in business, insurance or related area, or equivalent combination of education and experience.
• Thorough knowledge of applicable regulations and ability to implement and