Service Center Coordinator

As Service Center Coordinator at Husqvarna Construction in Branford, CT, you’ll play a key role in supporting the Service Center Manager by actively managing inventory and coordinating the administration of equipment repairs for both internal teams and external customers. Your contributions will directly impact our competitive edge by delivering top-notch customer service and ensuring the seamless and efficient handling of repair processes, driving satisfaction and operational excellence.

On any given day in this role you may:

• Handle shipping & receiving with FedEx/UPS/Freight
• Perform cycle counting, stock inventory, pull/pack/ship orders
• Assist with the physical unloading and moving of equipment to and from customer
• Assist with documentation for receipt of equipment in the Service Center
• Operate forklift to load and unload carriers
• Organize and clean warehouse as needed
• Determine inventory needs and process replenishment orders
• Enter and process ROs for inventory replenishment
• Process adjustments to correct inventory and other transactions
• Handle in-person inquiries from customers as needed
• Assist with regular maintenance of the Service Center to provide a clean, orderly, and safe work environment
• Create and complete sales order/invoicing process as needed
• Answer and respond to customer and sales phone calls regarding repair status and service of equipment
• Handle credit card processing for customers
• Write sales orders for repairs
• Provide customer service support by phone
• Process quotes for repairs, provide quote to customer, and follow up on approvals

The ideal candidate will have:

• High School degree or equivalent required
• At least 1 year’s previous experience working within a customer service role
• Previous experience with inventory/inventory processes, cycle counting, general warehouse management
• Working knowledge of ERP systems (AS400, PRMS, JDE preferred), Excel and Word
• Basic product knowledge
• Solid knowledge of repair process procedures
• Forklift certification
• Ability to occasionally lift 75 lbs plus

Why us?

We are a team of pioneers! Husqvarna Construction is a part of Husqvarna AB. We are over 330 years old (one of the world’s oldest startups!) and a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. Check us out at www.husqvarnaconstruction.com/us/.

We offer:

• A competitive salary.
• A full benefits package, including medical/dental/vision insurance, at date of hire.
• A 401(k) with matching and no vesting.
• An employee purchase discount on Husqvarna products.
• An education assistance program.
• Paid parental leave.
• . . . and more!

Why you?

We’re looking for someone bold, caring, and dedicated to join our team. If you’re ready to make an impact and thrive in a collaborative, fast-paced environment, we’d love for you to apply!

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Last date to apply:

We are continuously accepting applications