Technical Account Manager

• Own platform usage and adoption KPIs across assigned clients.

• Lead onboarding and training sessions for clients after platform access is granted.

• Run product demos and explain key Elevate features in a clear, client-friendly way.

• Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.

• Proactively introduce new platform features, dashboards, AI tools, and agents.

• Identify adoption gaps and create action plans to increase active platform usage.

• Collect client feedback and translate it into clear product and data recommendations.

• Partner closely with Product, Data, Client Services, AI Lab, and Support teams.

• Support Sales and Client Services teams with technical product expertise when needed.

Requirements

• 3+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.

• Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.

• Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.

• Experience conducting client trainings or product onboarding sessions.

• Ability to work cross-functionally with Product, Data, Client Services, and technical teams.

• Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.

• Strong project management and follow-up skills.

• Excellent written and verbal English.