Senior Product Manager

Department: Product

Employment Type: Full Time

Location: Remote

Reporting To: Dan Gent

Description

Hi 👋 I'm Dan, Senior Product Manager at Pinpoint.

We're a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers.

We're moving from a single product squad to specialised vertical teams, and the Marketplace vertical needs an owner. The Marketplace is the commercial engine of our product. It houses our upsell features (the things customers spend credits on), and credits are how we drive net revenue retention beyond base contract value.

As we move upmarket toward enterprise, the stakes around these features are higher: more complex partnerships, more sophisticated buyers, and more pressure to prove the numbers. To support that, we are hiring a Senior Product Manager who can model what a feature will make before we build it, own the commercial layer — pricing, packaging, cost modelling, build vs. buy decisions — align with leadership, and then go and deliver it.
If you understand how NRR and upsell mechanics actually work, have strong opinions on what should be built and why, and have operated at the commercial layer of a SaaS product and not just shipped features on top of it, this one might be for you.
The Fine Print (but a bit more exciting)

• This is a remote role based in the UK, with approximately one trip per quarter for team meetups (usually in the UK or Jersey).
• The Marketplace vertical is being built out. You'll have real autonomy and real accountability.
• This role isn't the right fit if NRR, upsell mechanics, or commercial modelling are areas you haven't worked in before.
• This is not a role where you'll be handed a backlog. You'll be expected to build the commercial case for what gets built, own the financial performance of your vertical, and defend your decisions to senior leadership.
• You'll work closely with our CFO on upsell modelling. That means arriving at those conversations with something credible.
• Pinpoint isn't for everyone. We're still in startup mode: lean, fast-moving, and sometimes ambiguous. You'll thrive if you're proactive and comfortable building structure from scratch.
• Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

About the Role:

• Own end-to-end delivery for Marketplace features: discovery, spec, build, ship, and iterate.
• Analyse existing Marketplace features and find opportunities to improve adoption and revenue
• Use commercial modelling as the primary evidence in roadmap prioritisation, not gut feel, not a feature wish list
• Build pricing and packaging proposals for new and existing upsell features: understand costs (including AI call costs and third-party licensing), model revenue potential, and present a credible plan
• Evaluate build vs. buy decisions with vendors and partners. Scope what we'd need to build ourselves, find out what third parties charge, and make a defensible recommendation
• Work directly with the CFO to build and evolve the upsell line of Pinpoint's financial model
• Own the financial performance of the Marketplace vertical, not just track it, but understand the model behind it
• Conduct customer interviews, validate hypotheses, and synthesise insights into clear product decisions
• Maintain a clear, prioritised roadmap and be able to explain why things are in the order they're in
• Create clear specs, user stories, and acceptance criteria that engineering can move on confidently
• Present roadmap and commercial decisions to senior leadership
• Track meaningful metrics and proactively surface performance insights, not just report what happened
• Drive cross-functional alignment across Engineering, Design, CS, and Sales

Tech Stack: Fibery, Slack, Notion, Figma, Claude Code

What Success Looks Like:

• Day 30: Meet the team, get hands-on with existing Marketplace features, and take ownership of work in flight
• Day 60: Have a clear view of where the commercial opportunity is biggest, backed by data, and be running projects end-to-end
• Day 90: Validate your first commercial proposal with senior leadership and begin delivery on the priority initiative

About You:

• Dir