Sr Owner's Representative - Residential Construction

WHO WE ARE:

Revive is a VC-backed, fast-growing proptech company focused on delivering the best renovation experience for homeowners, real estate agents, and contractors. Remodeling should be exciting, but oftentimes is a nightmare. Revive’s platform brings peace of mind by combining friendly-financing, contractor support, and award-winning technology to drive predictability & transparency.

Our vision is a world where every homeowner can effortlessly transform their property into its highest value. Are you ready to make that vision a reality? 

WHAT YOU'LL DO:

As a Senior Owner's Representative at Revive, you will play a critical leadership role in our production efforts, ensuring the success of renovation projects while driving operational excellence. You will manage in-house projects, act as an Owner’s Representative for external projects, and take on contractor management responsibilities. This role requires a high level of expertise in residential construction, strong leadership skills, and a commitment to delivering an exceptional customer experience.

You will work closely with our Property Advisors, Designers, and leadership team to provide top-tier renovation services. Coming from a residential real estate background, you will be knowledgeable about all aspects of homeownership, particularly renovations and remodels. A General Contractor (GC) license is required for this role, as you will oversee in-house renovation projects and work closely with contractors to ensure they align with company standards.

A successful Senior Owner's Representative will be adept at mentoring team members, resolving escalations, and improving processes while maintaining an outstanding customer satisfaction rating. You will also serve as a resource for the team, assisting with training and onboarding of new employees and contractors.

While you will be traveling to visit job sites about 1-3 days per week, you will be expected to work from our Irvine office when not in the field.

Responsibilities

Project Leadership & Customer Satisfaction

• Lead production efforts for your regional team, ensuring projects are completed on time, within scope, and at the highest quality standards.
• Maintain an average Net Promoter Score (NPS) of 7+ across all projects, ensuring homeowners and agents have a seamless renovation experience.
• Serve as a primary point of contact for project escalations, assisting in resolving issues efficiently when additional support is needed.
• Regularly update homeowners and real estate agents on project progress to ensure transparency and confidence in the renovation process.

Mentorship & Team Coaching

• Assist with onboarding, training, and mentoring new Owner’s Representatives to ensure they integrate successfully into the team.
• Provide guidance and coaching to team members without formal managerial responsibilities, helping to develop their skills and industry expertise.
• Participate in post-project reviews with the team to discuss lessons learned and drive continuous improvement.

Contractor Management & Support

• Oversee contractor onboarding, training, and performance management to ensure alignment with Revive’s standards.
• Build strong relationships with contractors and ensure they meet project requirements, maintaining quality and consistency across all renovations.
• Participate in quarterly contractor meetings to foster collaboration and process improvements.

Operational Excellence & Process Adherence

• Ensure strict adherence to Revive’s established processes, maintaining consistency, quality, and compliance in all renovation projects.
• Identify opportunities for process improvements and provide recommendations to leadership to enhance efficiency and effectiveness.
• Be an expert in Revive’s technology and tools, training contractors and team members on best practices and resolving any technical challenges as needed.

WHO YOU ARE:

Requirements

• GC License Required
• 5+ years in the residential construction or renovation industry
• Extensive experience managing residential renovation projects
• Ability to manage 10+ projects simultaneously
• Strong background in project management, contractor relations, and customer communication