Biomedical Technician III

Job Type Full-time Description

Job Description Summary:

Biomedical Technician supports the Multi-Vendor Biomedical business within an assigned geographical area or at an assigned account. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Essential Functions and Job Duties:

Customer Ownership:

• Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. 
• Proactive identification of issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.
• The BMET 3 must demonstrate the ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Customer Service Manager, or the customer at any level. Maybe required to manage multiple issues simultaneously.
• As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.  
• Establishes credibility and trust.
• Ensures customer satisfaction while meeting business objectives.
• Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times. Understand, explain, and leverage knowledge of customer's business and competitive environment.
• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

Teamwork:

• Adopt, develop, and implement best practices within local site and across multiple work teams.
• Proactively schedules activities & makes him/herself available to assist others.
• Seeks out opportunities to increase capability and capacity.
• Actively seeks to mentor others.

Compliance:

• Operate under the required knowledge of regulatory requirements, performance standards, Block Imaging policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.). 
• Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
• Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.
• Expert and resource for the customer and colleagues on federal and state regulatory requirements.

Business Results:

• Integrates knowledge of the business financials in decision making to drive business results.  
• Create and introduce cost reduction initiatives within the team.  

Technical:

• This position will be used within Customer Service and applies to all biomedical equipment.  
• Able to perform as a primary BMET for multiple medical specialties. Maintains knowledge of technical advances, compliance standards and current industry trends.
• Able to perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
• Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues.
• Responsible for the transfer of knowledge to the biomedical technicians and providing support on site.
• Actively engaged in learning and informing others regarding changes in all regulatory agencies applicable to the customer. Demonstrates ability to apply all changes in regulatory rules to customer needs. 

Leadership:

• Takes a leadership role in the repair delivery process of equipment and customer. Responsible for providing directions and mentorship to others on the team.
• Responsible for ongoing status reporting to all hospital and SHS leadership.
• May assist with technical evaluation and training of BMETs and make recommendations regarding formal technical training requirements

Requirements

Role Competencies:

• Proficient in PC use, including word processing, spreadsheets, and databases.
• Advanced experience with complex test equipment, mechanical devices, and tools.