Associate Sales Coordinator

Why Work at Rehlko

We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. 

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job:

Under the general supervision of the Customer Service Manager – North America, Aftermarket Parts the Associate Sales Coordinator serves as the liaison between the distributor and the factory and parts providers. The primary responsibility of the Associate Sales Coordinator is to facilitate seamless communication and exceptional customer service. By efficiently managing part inquiry and order entry processes this role is crucial in contributing to the company's financial success. Additional tasks of the Associate Sales Coordinator include maintaining direct contact with distributors, promptly updating them on order statuses, ensuring timely shipment of equipment, and upholding departmental policies and procedures.

Work Mode: Hybrid

Address: 200 Twin Oaks Road Kohler WI 50344

Travel: none

Applicants must be authorized to work in the US without requiring sponsorship or a visa transfer now or in the future.

SPECIFIC RESPONSIBILITIES

• Order management and research to support Parts Department’s customer base.

• Perform SAP transactions at a developing-user level.

• Backup other Sales Coordinators and support department overall objectives.

• Understands how to effectively use Rehlko resources such as research tools, warranty site, etc.

• Understands how Rehlko Power Resource Center and Rehlko Power Plus impacts the distributor.

MAIN TASKS

• Manage assigned portfolio of customers (distributors, direct leaders, national accounts or governmental accounts)

• Manage customer order entry and processes in SAP and provide feedback direct to customers

• Supply customer inquiries, lead time and pricing quotes via phone or email using various Rehlko Co. resources 

• Support On-Time-Delivery department metric

• Daily email/phone communication with customers to secure high levels of service

• Champion high levels of customer service

• Profile portfolio of customers to understand customer’s needs

EDUCATION AND EXPERIENCE REQUIREMENTS

• A post-secondary degree (associate or bachelor)—is preferred, we welcome applicants with a combination of education and experience that demonstrates the ability to succeed in this role.

• At least 1-year experience in a customer service position with direct customer contact preferred. 

• Skilled use of Microsoft Office applications required. Applications used are Outlook, Excel, Word, and PowerPoint. 

• Knowledge of SAP sales and shipping functions is preferred. 

• Familiarity with the Energy Division businesses and products is preferred. 

• Responsible self-starter who will work independently to meet deadlines and commitments to support the division. 

• Good problem-solving skills and communication skills are required. 

• Must be accurate and thorough in execution of tasks. 

• Must project a professional image with external and internal customers.

• Must be a proactive, analytical thinker with good judgment and curiosity to identify and solve underlying problems, suggest programs, and study alternative methods of operation.

Work Mo