Senior Technical Solution Lead

State of Location:

Wisconsin

Position Summary:

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

We are seeking a highly skilled Senior Technical Solution Lead to design solutions that optimize our existing platforms and ensure seamless integrations with third-party applications, in addition to managing our Microsoft-centric infrastructure.  This position will focus on infrastructure management, automation, data integrity, and system reliability to support our business operations and integrations with external products.   The focus is not on developing new solutions, but that experience is required in order to engage with third-party vendors that do.

The person in this role will collaborate with cross-functional teams, including third-party vendors, MSPs (Managed Services Providers) and CSPs (Cloud Services Providers), internal business units, executive leaders, and our technical team, to manage existing systems and create new solutions.  A strong technical background is essential, along with excellent leadership, communication, negotiation, organizational, interpersonal, and presentation skills. 

Key Responsibilities:

• Solution Design and Third-Party Integrations

  • Lead the design and architecture of scalable, secure solutions using our Microsoft-centric infrastructure to meet current and future business needs.

  • Collaborate with stakeholders to gather requirements and translate them into actionable technical solutions.

  • Coordinate third-party integration efforts, ensuring seamless data flow, service reliability, and compliance with data and security standards.

  • Collaborate with vendors to optimize APIs and troubleshoot integration issues, maintaining high standards of uptime and data integrity.

  • Automate repetitive tasks, infrastructure scaling, and system monitoring and notifications to enhance efficiency and reliability.

  • Employ DevOps best practices, using tools such as Jenkins, GitHub Actions, or Azure DevOps to streamline deployments and configurations.

  • Develop and document detailed designs, diagrams, and technical specifications.

• Azure Infrastructure Management & Office 365 Administration

  • Administer and optimize cloud-based infrastructure with a focus on cost efficiency and ease of maintenance, to ensure performance, scalability, availability, reliability, and security.

  • Oversee the architecture and maintenance of Active Directory (AD) and Microsoft Entra ID (formerly Azure AD). This includes managing Group Policy (GPO), DNS/DHCP, SSO integrations, and Multi-Factor Authentication (MFA).

  • Implement and manage Microsoft security and compliance policies, including data loss prevention, conditional access, and multi-factor authentication.

  • Monitor system performance and oversee the implementation of system updates, patches, backups, and disaster recovery plans.

• Technical Leadership & Collaboration

  • Provide strategic solutions and technical guidance to executive leaders and the technical team. 

  • Train and mentor junior staff and other teams on Azure best practices, Office 365 administration, and DevOps methodologies.

  • Lead and execute system-related projects, including integrations, migrations, upgrades, and modernization and automation efforts.  Manage and prioritize a backlog of technical debt items.

  • Participate in the Change Management process, ensuring accuracy in change tickets and adherence to deployment best practices.  Participate in Problem Management by conducting technical investigations and providing Root Cause Analysis documentation.

  • Stay current with industry trends, especially in cloud-native functionality, automation, and cybersecurity, evaluating their relevance to the organization.

  • Create and maintain detailed documentation for infrastructure, processes, and configurations.

• Security & Compliance

  • Ensure all systems are compliant with data protection regulations and cybersecurity requirements.

  • Implement security measures across Azure and Office 365 environments, including identity management, data encryption, and network security.