HR Generalist, Customer Care

Description

The Company:

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.

Requirements

The Role: 

Sunbit is searching for an experienced HR Generalist to support several of our wonderful Customer Care teams located in Las Vegas, Nevada. In this role you will take on a variety of responsibilities overseeing the day to day People Operations including employee relations, onboarding, offboarding, leaves of absence, benefits, performance management and everything in between. You will create strong relationships as an advisor and coach to employees and managers to help support growing Sunbit into a world class organization. This is an incredible opportunity for someone who has a passion for People and is eager to nurture a culture of positivity, growth, and inclusion. 

What You'll Own:

• Build trusted relationships with the entire Customer Care team while having a deep understanding of the team’s business objectives to provide sound guidance and support their needs
• Serve as the primary point of contact responding to all employee inquiries related to but not limited to payroll, benefits, time and attendance, leave of absence. 
• Partner with CPO and Head of People Operations to communicate and administer People programs and initiatives including but not limited to onboarding, performance management, employee engagement, employee development
• Be a champion of the employee experience while focusing on creating a culture of inclusivity and belonging
• Lead all People policies and programs for the Customer Care office, ensuring compliance and consistency
• Partner with supervisors to help resolve employee relations matters, advising on disciplinary actions and conduct employee investigations 
• Maintain employee records and data in HRIS
• Perform other special projects or duties as assigned

Requirements:

• 6+ years of experience in HR
• Experience supporting an hourly population in a call center environment is a plus
• Experience working with BambooHR and ADP is a plus
• Strong written and verbal communication skills
• Flexibility to support the team on weekends 
• Ability to perform in a fast-paced environment while maintaining a high level of support
• Able to handle sensitive and confidential matters with the utmost integrity
• Strong organizational and time management skills with the ability to prioritize effectively
• Attention to detail 
• Comfortable working through difficult situations and making tough decisions with professionalism and empathy
• Knowledge of state, local and federal laws and procedures
• Passion for people and helping them develop

Why Choose Sunbit? 

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.

People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Po