Sr. Director, Facilities Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This role is accountable for leading a team of FM professionals and delivering a high level of performance that delights our client and ensures a healthy long-term relationship. The Sr. Director, FM anticipates client needs and delivers to outperform on the key performance indicators within the contract scope of work and builds financial plans that meets/beats agreed budget and forecast targets. This position builds and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics and account leadership team, understands the team’s strategy and goals and can translate those into actionable successes that strengthens JLL’s partnership with the client. 

The role is responsible for managing the assigned sites within the account in accordance with the requirements of all local, state, federal, and other contractual requirements. The position will be responsible for all services performed within the assigned buildings. The position will also manage a team of Facility Management and Engineering professionals.  This position is 100% on-site in Nashville, TN.

What this job involves

• Provide excellent customer service and serve as client’s trusted advisor for FM services
• Maintain master level knowledge of client contract terms and scope/service level of services
• Manage, coordinate, and exercise functional responsibility for Facility Management including Engineering and Custodial services within assigned facilities and scope of work
• Provide overall facility services in accordance with account’s key performance indicators and other defined performance measures; ensure all deliverables are met or exceeded (responsiveness, service quality, budget adherence)
• Implement and maintain standard processes and procedures including application of policies and programs, coordination of information
• Continuously identify innovative opportunities and best practices for the team/client to implement
• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track/explain variances
• Responsible for overall team management, work performance, staff development and planning.  Build a diverse, high performing team.  Execute staff succession and growth plans

Desired experience and technical skills  

Required

• Bachelor's Degree in Engineering or equivalent combination of experience and education
• 8 + Years of experience leading Facility Management/Engineering professionals
• Strong leadership and relationship building skills
• Strong interpersonal skills and problem-solving ability
• Strong contract management experience
• Excellent verbal/written communication, organization, and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices
• Knowledge of MS Office and related applications (Excel, Word, PowerPoint, SharePoint, Teams) and ability to analyze data, collaborate online
• Knowledge of CMMS applications
• Knowledge of Technology and AI platforms

Preferred

• Relevant experience working in higher education
• Experience with Corrigo CMMS

Location:

On-site –Nashville, TN

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays