Senior Associate, Product Management - Platform (CI/CD)

Senior Associate, Product Management - Platform (CI/CD)

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

Role Overview

As a Senior Associate Product Manager you will be at the forefront of defining what Continuous Integration and Continuous Deployment (CI/CD) looks like for our cloud-native bank. You will be responsible for the vision, strategy, and execution of the tools and processes that power our software delivery lifecycle. In a highly regulated environment, the ability to deploy code safely and efficiently is a core competitive advantage.

You will treat our internal engineering organization as your primary customer, building a seamless experience that balances developer autonomy with the rigorous security and compliance standards required of a global financial institution.

What You’ll Do

• Own the Roadmap: Define and maintain a data-driven roadmap for our CI/CD ecosystem. You will prioritize investments in automation, testing frameworks, and deployment orchestration to reduce lead time for changes.

• Drive the Developer Experience: Conduct regular user research and feedback sessions with engineering teams to identify friction points in the delivery pipeline. Your goal is to minimize cognitive load and maximize developer productivity.

• Be Well Managed: Partner with Risk and Compliance teams to ensure that audit requirements are met automatically, allowing developers to focus on building features.

• Obsess on Operational Excellence: Define and track North Star metrics for the platform, including DORA metrics (Deployment Frequency, Lead Time, Change Failure Rate, and MTTR).

• Stakeholder Collaboration: Serve as the bridge between Infrastructure/SRE teams and Product. You will communicate complex technical trade-offs to non-technical stakeholders and align platform goals with broader business objectives.

• Problem Solving & Insights: Leverage data to identify potential single points of failure and advocate for architectural improvements. You will stay ahead of the curve on industry trends in cloud delivery to ensure Capital One remains a leader in platform stability.

We’re Looking For:

• An Execution-Oriented Manager: Someone who thrives in the details of the product lifecycle—managing a backlog, writing crisp acceptance criteria, and helping a tech team clear hurdles.

• Technical Curiosity: You are excited by high-stakes horizontal work. You should be excited to learn about distributed systems, cloud infrastructure, and how things break (and how to fix them).

• An Advocate for Quality: You believe that a feature isn't "done" until it is proven to be stable and scalable. You have a keen eye for detail and a passion for preventing bad outcomes for customers before they happen.

Why Join This Team?

This role offers the opportunity to influence internally and horizontally across the organization to scale the deployment speed of the platform. You will directly impact our time-to-market and the stability of the financial services we provide to our customers while being at the intersection of cutting-edge DevOps practices and the complex challenges of the financial industry.

 

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:

• Human Centered 

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design