VP of Card Services

Description

SUMMARY

To assist the credit union in achieving its mission statement, “PFCU WILL DELIVER FINANCIAL WELL-BEING WITH VALUE,

CONVENIENCE AND EXCEPTIONAL SERVICE”, the VP of Card Services is responsible for aligning the debit and credit card

program with the credit union’s strategic vision. As a member of the executive leadership team, the Vice President of Card

Services reports to the Chief Financial Officer and oversees all aspects of debit and credit card servicing and operations

including program growth and profitability, service delivery, fraud prevention and detection, financial settlement and

reconcilement, account maintenance and dispute management. Support, model and adhere to PFCU’s Service Standards

as outlined in My MARC. This position is hybrid, but is REQUIRED to report to the Portland Branch location twice a week at this time.

ESSENTIAL FUNCTIONS, DUTIES, & RESPONSIBILITIES

• Define and align the credit union’s Card Services strategy with the Credit Unions overall strategic vision.

• Create and execute annual business plan for Card Services to facilitate the accomplishment of PFCU’s goals. This

includes partnering with vendors to establish production and profitability goals for Card Services.

• Research, recommend and implement strategies to ensure our card program increases in usage and profitability.

• Establish/refine written policies and procedures to ensure compliance with federal and state regulations along with

network regulations, including but not limited to Regulation E, Regulation Z, Visa brand and related networks.

• Proactively track and identify card, industry and regulatory issues and developments to allow adequate time to

implement necessary changes to policies and procedures.

• Develop and implement risk strategies and oversee debit and credit card program compliance with all federal and

state regulations to ensure internal controls are appropriate and within industry standards.

• Lead the overall guidance and support for systems including fraud detection and protection and member experience

within the channel.

• Monitor the performance of the credit union’s dispute and card program on a continuing basis, evaluating and

communicating the effectiveness of the programs, implementing changes as necessary to improve performance.

• Recommend and direct the installation of product/technology enhancements to elevate the adoption levels, improve

performance/profitability, automate processes, and aggregate/monetize data (ex: Artificial Intelligence, Robotic

Process Automation, Chatbots, Contactless Card Technology, Virtual Cards, biometric Authentication, etc.)

• Audit activities and various department functions to ensure timely accurate and complete processing of operation

processes as well as compliance with regulations, policies, and procedures.

• Participate as the Card Services project representative for new releases to the core system and card platforms

including testing and cross-functional partner communications as identified through the review and testing functions.

Manage new release projects as assigned. Represent Card Services on various project teams.

• Monitor employees’ performance; conducts performance appraisals in a timely manner; provides encouragement and

recognition for outstanding performance.

• Meet with Card Services employees on a quarterly basis, at a minimum, to provide customized coaching and

mentorship in the area of performance. Set goals and assist employees to develop plans for continual growth and

success within their position.

• Monitor and manage cost efficiency and effectiveness of department activities.

• Develop department goals, objectives, and systems.

• Review and act upon Card Services management reports to maximize effectiveness.

• Comply with BSA and OFAC regulations within area of responsibility.

• Manage all vendor relationships and contractual obligations related to Card Services.

• Monitor the use of all Card Services products, and ensures that we are utilizing all programs, vendors and third-party

relationships to their full potential.

• Maintain the security of confidential credit union and member information contained on the systems.

• Work with marketing to build and implement ongoing promotional programs within these channels, making full use of

targeted push marketing technology available.

• Coordinate appropriate mining of data and information provided by our card processors. Provides availability of this

information to Marketing and the executive team for strategic purposes.

• Stay informed on new and emerging technologies in the card and payment space.

• Perform all other d