Senior Desktop Support Officer (354964)

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available. 

Duties

• Assist the ICT Client Services team in the provision of an ICT Service Desk to staff within the agency.
• Provide technical advice to team members and clients and participate in the support, management and maintenance of the Department’s IT environment.
• Undertake a lead role in the installation and replacement of IT hardware and software as part of the agencies IT procurement process and ensure high standards of documentation are maintained.
• Coordinate tasks associated with the introduction of software, such as installation, maintenance and support.
• In conjunction with other members of the ICT Client Services team, provide desktop support through problem solving and operational advice to clients.
• Prepare and maintain documentation and work instructions in the ICT Operations knowledge base.
• Assist in the maintenance and support of formal video conferencing services to the department.
• Assist in maintaining accurate records of Departmental hardware and software assets.

Essential Requirements

• Current Driver’s Licence

Desirable Requirements

• Relevant tertiary qualifications, or substantial progress thereto.
• A minimum of three years’ experience in a Service Desk environment.
• Relevant experience relating to the packaging and deployment of applications to a large organisation.
• Relevant experience relating to the ongoing management of a Standard Operating Environment (SOE) in the Desktop space.
• Recent experience in the support of formal video conferencing services and technology.
• ITIL foundation certificate.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Download the Statement of Duties and any Associated Documents

 Statement of Duties - (354964) Senior Desktop Support Officer Mar 26.docx

 Statement of Duties - (354964) Senior Desktop Support Officer Mar 26.pdf

 Information for applicants (Office of the Chief Information Officer).docx

 Information for applicants (Office of the Chief Information Officer).pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as