Sales Lead, Tanger Outlet Commerce

About us

Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.

 

Part Time Key Holder/Part Time Sales Leader Overview

Embraces our diverse, inclusive culture leading all activities related to providing exceptional associate and client engagement. Leads activities required to achieve all store goals including financial objectives, client service, talent management, operational controls, asset protection and safety, and merchandise presentation. Operates as the Manager on Duty in the absence of another Manager.

Lives Company Leadership Principles:

We Value Our People
Leads with a high degree of integrity and demonstrates care for all associates
Assists with developing internal bench strength
Supports the onboarding experience to position associates for excellence in role and career progression
Partners with SM on self-development goals
Encourages continuous growth; celebrates positive performance and service behaviors
Shares information and communicates clearly; fosters dialogue around solutions and continuous learning
Ensures compliance with company policies and procedures and applicable laws at all times

We Love Our Customer
Represents Lane Bryant by adhering to “Dress Your Best” guidelines; articulates current trends in every client interaction
Supports a culture that inspires and empowers team to consistently exceed client expectations
Ensures business is driven by each segment with the Roles Leader program
Leads and directs execution of tasks; drives a high level of productivity
Holds self and associates accountable for consistently demonstrating Lane Selling; models behaviors
Resolves customer concerns quickly and effectively and empowers team to do the same

We Win As A Team
Fosters a culture that embraces diversity in thought, background, and experience
Demonstrates transparency; influences in a courageous and respectful way to drive strategy and results
Ensures all communications are shared with appropriate audience
Supports a culture that values how work is done as much as the outcome
Reports to work as scheduled; records time worked accurately by using time and attendance system; remains flexible to the needs of the business
All other duties as assigned by Store, District, or Regional Leaders

We Take Action and Own Our Results
Drives operational excellence; leads by example and sets the standard for a high performing culture
Using Brand Guide, supports visual updates and maintains visual merchandising standards
Partners with Store Manager to recognize opportunity; adjusts strategy to align with business demands
Prioritizes and controls workload through successful planning and delegation
Manages controllable expenses
Complies with Asset Protection policies and practices; promotes health and safety within store

We Innovate and Learn Fast
Pushes for innovative solutions that bring originality to the organization
Embraces change; leads teams with a sense of urgency and agility
Promotes a test and learn culture
Initiates continuous product movement based on Brand directives, client profile, and store sales
Contributes to an environment that promotes taking risk and out-of-the-box thinking

Qualifications
Strong communication and customer service skills
6 months specialty retail experience, preferred
Prior management experience preferred
Technology proficient and strong business acumen
Works a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Must be able to read, write and communicate in English; other languages desirable
High school diploma (or equivalent) required

Position requires associates to:
Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack and replenish stock and complete other tasks; frequently involves prolonged pushing, pulling, bending, squatting, and reaching and may involve tight or confined spaces
Frequently operate computerized register system
Respond in person to occasional, unscheduled store banking requirements and store alarms
Adjust or move objects (garment racks, mannequins, etc.) or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available<