Deputy Director IT

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Participates with the IT Director in developing and executing IT program plans, strategies, and goals to transform the department into a performance-based organization that delivers effective and efficient IT program activities and services premised on outstanding customer care.
• Assists in the development of policies, procedures and short-and long-term planning; manages designated IT programs, services and initiatives; analyzes and evaluates the effectiveness of ITD program operations, services, activities and modernization efforts; and ensures accountability for the achievement of established goals and objectives in compliance with governing laws, regulations, policies and directives. 
• Participates with the IT Director in the development of agency IT special projects planning; ensures that assigned IT initiatives are completed within projected time frames and budget; takes appropriate action to address critical/outstanding issues impacting implementation.
• Consults with IT Director and ITD project teams to analyze computer system needs for information management and functional operations; to help determine scope and priorities of projects; and to discuss system capacity and equipment acquisitions.
• Assists the IT Director with working effectively with other department directors/deputy directors to ensure that ITD Service Level Agreements (SLAs) are consistent and maintain department satisfaction.
• Assists the IT Director with gathering and analyzing data, drawing sound conclusions, preparing clear, concise written reports, and making effective verbal presentations.
• Negotiates with vendors relative to computer hardware and software, telecommunications system upgrades and storage software, video cameras and associated equipment, and cell phones.
• Investigates, resolves and responds to concerns and complaints of ITD programs and services.
• Implements and prioritizes IT projects; ensures that all projects support the strategic goals of the Authority; maintains quality control throughout the lifecycle of the project.
• Develops and maintains technical and project documentation;
• Collaborates with management to resolve outstanding IT issues, processes and documentation; confers with project team members to provide technical advice and resolve problems.
• Shares with the IT Director, the day-to-day administrative supervision over subordinate ITD staff.  This includes planning approving and disapproving leave; assisting the IT Director with assigning, coordinating, reviewing and evaluating the work of staff for maximum productivity; participating in making staff related decisions and recommending personnel actions; assisting with ITD staff new hire orientation and training; assisting the IT Director with assessing workload of ITD staff, reassigning staff and evaluating and modifying work assignments as necessary, etc.
• Acts as designee of the IT Director to make administrative and technical decisions for the department.
• Assists in the development of RFPs, RFQs, MOUs; and contract negotiations;
• Manages the procurement, delivery, invoicing, and payment of IT goods and services.
•  Acts as liaison with vendors of IT goods and services for the Authority.
• Assists the IT Director with ITD funding and budget.
• Acts as a backup for IT network and desktop support; acts as Tier 3 resource for IT support resolution.
• Acts as customer service liaison for ITD service issue escalations.
• Assists IT Director in ITD organization, position, and staff development.
• Trains Authority staff on various ITD policies, processes and software.
• Performs other related duties as assigned

  Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Competencies

• Expert knowledge of the policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the assigned area of responsibility in the DCHA
• Excellent customer service and written and oral communication skills
• Advanced project management and report writing skills
• Experience with quality assurance and performance indicators
• Knowledge of IT hardware and so