Senior Product Manager - AI Tools & Intelligent Workflows

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

In order to enable millions of users to explore, interact with, and participate in live events worldwide, StubHub is seeking a Senior Product Manager to manage the development of next-generation technologies and innovative, impactful features. You’ll be lead our AI Tools & Intelligent Workflows domain and work closely with cross-functional partners to shape strategy, evolve policy architecture, and launch products that drive trustworthy, low-friction buyer and seller experiences.  

You’ll own strategy and execution for AI Tools & Intelligent Workflows, shaping how StubHub sets fair, effective rules for millions of sellers worldwide 

Location: Hybrid (3 days in office/2 days remote) – New York, NY

About the Admissions Team 

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in – reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and improve marketplace trust. 

About Tools & Workflow Team  

Within Admission, the Internal Tools & Workflow team is the control center for the post-purchase journey. We’re building a brand-new product used by thousands of agents to support millions of customers – where AI and human judgment work side-by-side to resolve issues in seconds. The platform unifies intelligent routing, adaptive workflows, and guardrails, learns from every interaction, and disappears into the broader customer experience. Our path is Augment → Automate → Autonomous: strengthen data integrity, graduate to high-confidence triage and one-click execution, and ultimately enable proactive, self-healing operations.  

What You'll Do:

• Own the Internal Tools strategy and translate it into a measurable, sequenced roadmap that advances the Augment → Automate → Autonomous vision. 
• Design and build next-gen internal tooling that combines policy infrastructure and AI, ensuring every manual action fits seamlessly into post-purchase experience. 
• Drive near-term adoption of existing tracked workflows—including AI Triage and AI Co-Pilot—by improving UX, reliability, and measurable agent adherence. 
• Evolve the platform architecture (routing, rules, permissions, auditability) so we can rapidly launch, test, and scale new tracked workflows. 
• Autonomous Execution: enable guard-railed, one-click actions; automate known decisions, pilot low-risk auto-resolvers and scale based on accuracy. 
• Adaptive Communication: develop adaptive communication tools, including Gen-AI reply generation; progressively move to fully drafted responses where agent involvement is optional. 
• Be the thought partner and driver for the Internal Tools space—turn high-level vision into detailed specs, milestones, and crisp trade-off decisions. 
• Prioritize upgrades/fixes that deliver immediate impact while laying foundations for long-term autonomy (observability, policy versioning, audit trails, and safety rails). 
• Lead cross-functional execution with Engineering, CS/Operations, Design and other teams; manage rollouts, change-management, and agent education at scale. 

What You've Done:

• 3+ years of Product Management experience ideally with end-to-end ownership of components of enterpr