Sales Enablement Manager, Enterprise & Strategic

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.   We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.   Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

As the Sales Enablement Manager - Enterprise & Strategic Sales, you’ll be responsible for driving seller performance by equipping quota-carrying Account Executives with the tools, skills, and coaching needed to ramp quickly, sell effectively, and consistently exceed quota. You’ll work closely with Sales Leadership, RevOps, Marketing, and Product teams to create programs that accelerate onboarding, improve sales process execution, and embed best-in-class coaching into the daily flow of work. Focusing on our Enterprise and Strategic segments, you’ll work with the account teams that support the world’s largest companies and contact centers globally.

This is a strategic role that starts with making a direct day to day impact on Sales Reps—you’ll help drive revenue by improving the quality and consistency of every seller on the team.

Responsibilities: 

• Sales Onboarding & Ramp Acceleration:
  Collaborate with our Head of Onboarding to reduce time-to-productivity and ensure new hires are ramped on Cresta’s sales process, messaging, and process.
  
  
• Sales Process & Methodology Enablement:
  Standardize and reinforce key stages of the sales cycle, from discovery to close, including discovery, pitching, exec alignment, competitive, and everything else need to successfully execute a world-class sales process.
  
  
• Coaching & Performance Programs:
  Deliver regular training, role-plays, and feedback loops that improve seller execution. Provide direct coaching to reps 1-1 and via Gong, particularly during ramp periods.
  
  
• Content & Messaging Alignment:
  Collaborate with Product Marketing to equip sellers with effective talk tracks, competitive positioning, objection handling, and value messaging tailored to personas and verticals.
  
  
• Enablement Measurement & Optimization:
  Track and report on enablement program effectiveness using metrics such as ramp time, quota attainment, win rate, and sales velocity. Use insights to continuously refine our approach.
  
  
• Field Readiness:
  Lead sales readiness efforts for product launches, pricing updates, and new market entries. Ensure sellers are confident and capable of executing in front of customers.
  

• Direct Deal Involvement: in addition to direct 1-1 coaching, you should be fully prepared to provide direct deal support to ramping reps, either in the form of deal strategy, meeting prep, or ride-alongs to support newer reps.

 

Qualifications We Value:

• 5+ years in Sales, Sales Enablement, Sales Management, or a related role in a fast-paced B2B SaaS environment. Direct SaaS or AI sales experience preferred
• Strong understanding of enterprise sales motion and the needs of quota-carrying AEs
• Proven ability to collaborate across multiple departments
• Deep empathy for sellers, with a passion for helping them succeed
• Exceptional communication and facilitation skills, both written and verbal
• Experience with modern enablement tools and platforms
• Familiarity with sales methodologies such