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Director of Operations, Sutter West Bay Medical Group (San Francisco, CA)
Sutter HealthUnited States, United Statesfull_timeVerifiedPosted 18 Feb 2026
About the role
Opportunity Information
The Director of Operations is responsible for enabling the effectiveness, execution, and performance of the practice enterprise within a large, multi-specialty medical group of approximately 500 clinicians.
This Director functions as a high-leverage operator focused on practice enterprise enablement-owning the systems, processes, analytics, and execution discipline that allow practice leadership and medical group operations to operate effectively at scale.
Key Responsibilities
Practice Leadership Operating Model
• Design, implement, and continuously refine the operating model for practice leadership across the medical group.
• Establish standardized structures for leadership forums ensuring they are agenda-driven, decision-oriented, and consistently executed.
• Own the end-to-end management of practice leadership cadence, including agenda development, pre-read preparation, facilitation support, and documentation.
• Ensure clear capture and tracking of decisions, action items, ownership, and timelines, with disciplined follow-through and closure.
• Create transparency for leadership around priorities, progress, and accountability.
Strategic Initiative Execution & Enterprise Prioritization
• Translate strategy into structured, executable workplans with defined milestones, dependencies, and risks.
• Drive programmatic oversight of key initiatives (e.g., Experience of Work, access improvement, growth readiness).
• Establish and maintain enterprise-level tracking of strategic initiatives, ensuring visibility to progress, barriers, and outcomes.
• Proactively identify risks and misalignment, escalating issues and driving resolution across stakeholders.
• Support prioritization across competing initiatives, ensuring alignment with practice leadership and executive direction.
Practice Leadership Performance Management
• Own and operationalize the annual physician and APC performance evaluation process in partnership with HR, the Chief Medical Officer, executive and physician and APC leadership.
• Design and manage standardized timelines, evaluation frameworks, and deliverables.
• Coordinate inputs across stakeholders (self-assessments, peer feedback, leadership evaluations).
• Develop clear, data-informed performance summaries and materials to support executive discussions.
• Ensure outputs translate into actionable goals, development plans, and accountability mechanisms.
• Maintain confidentiality, consistency, and professionalism throughout the process.
Medical Group Hiring Plan Oversight (Physician & APC Workforce)
• Under the VP, Operations, support the end-to-end process for the medical group's physician and APC hiring plan, in close partnership with practice leadership, finance, and operations.
• Translate strategic growth priorities into workforce plans, including headcount modeling, specialty mix, and geographic distribution.
• Establish governance, timelines, and tracking mechanisms for hiring plan development, approval, and execution.
• Monitor progress against plan, identifying gaps, risks, and dependencies (e.g., access needs, onboarding capacity).
• Ensure alignment between hiring plans and operational readiness in partnership with foundation teams.
• Provide leadership visibility into workforce pipeline, risks, and performance against targets.
Executive Triage & Cross-Functional Coordination
• Serve as a central coordination point for practice leadership, ensuring efficient routing of inquiries and issues to appropriate partners (operations, HR, finance, analytics).
• Reduce administrative burden on physician and APC leaders by clarifying processes, ownership, and escalation pathways.
• Ensure timely follow-up and resolution of requests, maintaining alignment with enterprise priorities.
• Facilitate coordination across clinical and administrative stakeholders to support execution.
Performance Analytics, Dashboards & Decision Support
• Own the development, standardization, and ongoing refinement of leadership dashboards across access, productivity, quality, experience, and workforce metrics.
• Partner with analytics, finance, and operational teams to ensure data accuracy, consistency, and relevance.
• Translate complex data into clear, actionable insights tailored to leadership and executive audiences.
• Integrate performance data into leadership forums to support informed decision-making and accountability.
Process Design, Standardization & Execution Discipline
The Director of Operations is responsible for enabling the effectiveness, execution, and performance of the practice enterprise within a large, multi-specialty medical group of approximately 500 clinicians.
This Director functions as a high-leverage operator focused on practice enterprise enablement-owning the systems, processes, analytics, and execution discipline that allow practice leadership and medical group operations to operate effectively at scale.
Key Responsibilities
Practice Leadership Operating Model
• Design, implement, and continuously refine the operating model for practice leadership across the medical group.
• Establish standardized structures for leadership forums ensuring they are agenda-driven, decision-oriented, and consistently executed.
• Own the end-to-end management of practice leadership cadence, including agenda development, pre-read preparation, facilitation support, and documentation.
• Ensure clear capture and tracking of decisions, action items, ownership, and timelines, with disciplined follow-through and closure.
• Create transparency for leadership around priorities, progress, and accountability.
Strategic Initiative Execution & Enterprise Prioritization
• Translate strategy into structured, executable workplans with defined milestones, dependencies, and risks.
• Drive programmatic oversight of key initiatives (e.g., Experience of Work, access improvement, growth readiness).
• Establish and maintain enterprise-level tracking of strategic initiatives, ensuring visibility to progress, barriers, and outcomes.
• Proactively identify risks and misalignment, escalating issues and driving resolution across stakeholders.
• Support prioritization across competing initiatives, ensuring alignment with practice leadership and executive direction.
Practice Leadership Performance Management
• Own and operationalize the annual physician and APC performance evaluation process in partnership with HR, the Chief Medical Officer, executive and physician and APC leadership.
• Design and manage standardized timelines, evaluation frameworks, and deliverables.
• Coordinate inputs across stakeholders (self-assessments, peer feedback, leadership evaluations).
• Develop clear, data-informed performance summaries and materials to support executive discussions.
• Ensure outputs translate into actionable goals, development plans, and accountability mechanisms.
• Maintain confidentiality, consistency, and professionalism throughout the process.
Medical Group Hiring Plan Oversight (Physician & APC Workforce)
• Under the VP, Operations, support the end-to-end process for the medical group's physician and APC hiring plan, in close partnership with practice leadership, finance, and operations.
• Translate strategic growth priorities into workforce plans, including headcount modeling, specialty mix, and geographic distribution.
• Establish governance, timelines, and tracking mechanisms for hiring plan development, approval, and execution.
• Monitor progress against plan, identifying gaps, risks, and dependencies (e.g., access needs, onboarding capacity).
• Ensure alignment between hiring plans and operational readiness in partnership with foundation teams.
• Provide leadership visibility into workforce pipeline, risks, and performance against targets.
Executive Triage & Cross-Functional Coordination
• Serve as a central coordination point for practice leadership, ensuring efficient routing of inquiries and issues to appropriate partners (operations, HR, finance, analytics).
• Reduce administrative burden on physician and APC leaders by clarifying processes, ownership, and escalation pathways.
• Ensure timely follow-up and resolution of requests, maintaining alignment with enterprise priorities.
• Facilitate coordination across clinical and administrative stakeholders to support execution.
Performance Analytics, Dashboards & Decision Support
• Own the development, standardization, and ongoing refinement of leadership dashboards across access, productivity, quality, experience, and workforce metrics.
• Partner with analytics, finance, and operational teams to ensure data accuracy, consistency, and relevance.
• Translate complex data into clear, actionable insights tailored to leadership and executive audiences.
• Integrate performance data into leadership forums to support informed decision-making and accountability.
Process Design, Standardization & Execution Discipline
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