ABOUT THE ROLE

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18 years or older to work in this role.

Schedule Pattern: 4 days per week, 5 week rota. Monday-Saturday 06:00-17:00.

Salary up to £36,932.11per annum, depending on experience ​

There are lots of great benefits to working for the John Lewis Partnership, here are just a few:
✔ Discounts at John Lewis & online (25%) and Waitrose (20%), after 3 months service.
✔ Flexible working opportunities
✔ Equal Parenthood leave
✔ Great progression and development opportunities

Key Responsibilities

Your day will see you start at the delivery hub where you are based before heading out on a route. Your responsibilities will include:

-Being an ambassador for the John Lewis brand with great customer service is your number one priority.

-Load up your lorry with the day's deliveries working alongside the warehouse team.

-Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.

-Installing products efficiently and quickly for our customers and demonstrating how they work once installed.

-Keeping up to date with new products and technologies to ensure you perform your role at your best.

-Maintaining a safe working environment

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need:

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

-Manual C1 UK driving licence (with a maximum of 6 points)

- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.

-Tachograph Card.

- Previous experience driving a 7.5-tonne vehicle.

- Previous experience in a customer-facing role.

- Great verbal communication skills both over the phone and in person.

- Good understanding of technology.

Desirable skills/experience you can bring:

-Installation and disconnection of white goods.

-TV installation.

- Assembly of a flat pack.

Closing Date:

August 23, 2026

Pay:

£31,500.00 - £42,500.00 Annual

Contract Type:

Permanent

Hours of Work:

Working a total of 41 hours over 4 days per week, to cover shifts from Monday-Saturday between 06:00-17:00 on a 5 week rota.

Job Level:

Partnership Level 9

Where You'll Be Working:

Crossways Customer Delivery Hub (John Lewis & Partners), Unit 60 Charles Park, Greenhithe, Kent, DA2 6QA

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and chal