Administrative Services Manager II

Overview

DVHA's Health Access Eligibility and Enrollment Unit (HAEEU) is seeking a qualified individual to join their dynamic team. The Administrative Services Manager II is a member of the Communications and Outreach Team with the following responsibilities included but not limited to:
·           Developing and sustaining professional relationships with external partners including the Assister Program organization.
·           Perform annual site visits and regular check-ins with Assisters and Assister organizations.
·           Public speaking and training engagements for both community partners and general public.
·           Development and collection of continuous qualitative and quantitative assessment and evaluation of Assister Program implementation and external partner outreach through meetings.
·           Records, surveys, and feedback site visits.
·           Manages Assister recruitment and retention and develops and manages the audit schedule to periodically review Assister process and assess for accuracy rate and effectiveness and provide Assister program issue support and escalation resource. 

Additionally, the incumbent is responsible for the monitoring, review and response to inquiries through the Assister inbox, programmatic communications and support including virtual and in person visits to Assister organizations, assist in the development and delivery of Assister training and budget oversight and contracting invoice auditing for the Navigator grant.

This position supervises two staff members. The Health Programs Administrator who serves as the Assister Program Trainer and the Administrative Service Coordinator, who helps coordinate the program as well as provides additional administrative support to the DVHA communications team. 
 
Mission:
The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, and Inclusion:
As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

Our State:
Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies.  We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities. 
 
Telework:
The Department of Vermont Health Access (DVHA) supports a hybrid work environment. Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit. We believe a hybrid work environment promotes autonomy and allows for increased flexibility and greater work/life balance.

Who May Apply

This position, Administrative Services Manager II (Job Requisition #49771), is open to all State employees and external applicants.
If you would like more information about this position, please contact zachary.goss@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

 

AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Work is performed in a standard office setting.

Minimum Qualifications

Bachelor's degree AND four (4) years or more of experience providing professional administrative-level services to a business or organization which included an accounting or budgeting function and experience as a supervisor of clerical or administrative staff.

OR

Ba