SVP, Casualty Lines Claims

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our flexible workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

 At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group , a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.

A Brief Overview

The SVP of Casualty Lines Claims reports directly to the Chief Claims Officer located in New York City and manages the entire Casualty sub-function of US Claims. This includes Construction Defect, General Liability Bodily Injury, General Liability Property Damage, and New York Labor Law, The position manages four direct reports and 33 indirect reports.  With a focus on short- to mid- term strategies (usually less than three years), this role will have a significant impact on bottom-line results. This position can be based in any of the following locations where Argo has an office: Chicago, IL, New York City, NY, Omaha, NE, Richmond, VA, Rockwood, PA, or San Antonio, TX.

How You Will Make an Impact:

• Strategically manages teams led by People Managers to provide customers and partners with strong claims service and technical capabilities.  This includes sophisticated coverage analysis, timely claims resolution, and strong negotiation of settlements.
• Communicates and influences senior leadership regarding matters of strategic importance related to own scope of responsibility.
• Creates a culture of accountability, engagement, inclusion and performance that cultivates superior claims talent and opportunities to thrive.
• Acts as a role model demonstrating belief in, and commitment to, the aspiration values of Argo Group, continuing to build and lead a value-based organization committed to long-term success.
• Partners with Chief Claims Officer and other senior Claims Management to establish, refine and evolve best-in-class claim management program operating characteristics, measurement criteria, and meaningful metrics benchmarking.
• Implements and monitors the execution of reserving and settlement policies.
• Partners with key Claims Management to develop strategic and operational plans aimed at achieving efficiencies so that the department can meet its Critical Success Goals and the Company can meet both growth and profitability targets.
• Provides guidance and direction to claims managers and professionals through a continuous process of management involvement.
• Participates in and approves decisions on reserving and settlement on cases above field claim manager authority. Enters reserves or checks as required.
• Establishes working relationships with diverse Business Unit leaders on claims-related issues, including strategic loss reduction initiatives.
• Ensures performance objectives and performance metrics are in place for all positions throughout the department.
• Supports the claims selection process to retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
• Manages expenditures to budget / plan.

 

What We Need:

• J. D.  from an accredited law school.
• Exhibit a mastery within the Casualty lines technical sub-function of Claims typically achieved through a minimum of ten years’ experience adjudicating claims and five years’ experience managing people.
• A thorough understanding of property and casualty underwriting, financial and actuarial concepts and requirements and their influe