Team Leader for Norway RSA, Fuengirola

We are looking for a person that would like to join us in Viking Assistance and together with us continue fostering a good and healthy culture in our new site in Fuengirola. 

We offer an exciting position in a dynamic environment with opportunities for personal growth. You'll become a part of a growing company where success hinges on strong teamwork. 

To excel in this role, we believe it's vital that you're a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.

What do we expect from you:

• Take big part in recruiting.
• Coaching and competence development.
• Assisting and coaching employees to provide top-notch service to our customers
• Implementation of new procedures, projects, and customers.
• Personnel responsibility administration such as time sheets, salary file, absence
       routines, updating/maintaining shift plan.
• Used to following service levels - KPIs and SLA’s.
• Follow up on quality and deviations, plan and execute.
• Create and maintain instructions and operations manuals.
• Resource management, shift planning and maintenance
• Covering for other Team leaders in case of absence of any kind.
• Work closely with other departments within Viking Assistance Group.
  

What qualifications we are looking for:

• You have great experience from leadership or supervision
• Solid experience from customer service sector
• You have been a team leader before, or you would like to step up to become one
• You speak and write fluent in Norwegian.
• You speak and write good English
• You are experienced of changing environment
• You are able to switch from detail to helicopter perspective if necessary.
• You are experienced in recruitment
  

Who are you?

• You understand the importance of a strong company culture
• You can handle both operational as well as strategic thinking.
• You are good at prioritization and decision making in a hectic environment
• You are good at working independently.
• You have a structured approach and get things done.
• You communicate well and have good people skills.
• You see solutions instead of problems and have a flexible mindset.
• Your like working to develop teams and individuals
• You are ready for an office in a growing and changing phase
• You are ready to collaborate cross countries 
  

We offer:
• A competitive salary
• PC and mobile phone
• Flexible work hours 
• A very good work environment with great colleagues
• Newly renovated office centrally located in Fuengirola

Does this sound like you?
Then we are looking forward to hearing from you!

Applicants will be reviewed and potentially called in on a rolling basis.
Last date to apply is Friday 12th of September

Starting day in agreement.

The position reports to Site Manager, Fuengirola.