Sr. Director, Fraud Advisory

ABOUT US

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success.

MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.

This role can be based remotely.

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. 

ABOUT THE ROLE

The Sr. Director, Fraud Advisory position will work with the Enterprise Compliance Advisory and fraud operations teams to support and oversee the enterprise fraud program. This role will focus on managing enterprise fraud and identity theft related policies and procedures, risk assessments, exam management, and serve as a liaison between the Enterprise Compliance Advisory and Compliance Due Diligence Operations teams and other internal MVB teams to resolve escalations and complex fraud cases. This role will participate in capacity planning, hiring process, and the training and onboarding of new fraud personnel. This role blends 2nd line oversight of fraud for FinTech partners as well as first and second line fraud for commercial retail banking and digital account opening.

Additionally, the incumbent will work collaboratively with other members of the Enterprise Compliance Advisory and Operations Teams to create and manage standard operating procedures, reporting to monitor KPIs, and assist with the defect analysis program.

WHAT YOU’LL DO

• Fraud Leadership
  • Promotes operational excellence of the fraud program within the Enterprise Compliance Advisory function;
  • Lead incident response team for fraud incidents, to include fraud prevention;
  • Provide regular briefings to the Chief Compliance Officer for fraud incidents;
  • Serve as MVB liaison with local, state, and federal law enforcement and other agencies to identify, report, and mitigate fraud and recover losses;
  • Conduct the annual fraud risk assessment evaluating MVB’s enterprise customers, products/services, and geographies for inherent and residual risk;
  • Responsible for owning and remediating any fraud related issues resulting from audits, exams, or compliance testing;
  • Manage all aspects of fraud reporting at all levels, as appropriate to the audience;
  • Liaise with partners across the enterprise to assist with managing the efforts of the fraud program;
  • Develop and maintain policies, procedures, and training materials for the fraud program;
  • Partner with external fraud consultants as needed to manage incidents and set strategies
  • Serve as the General Manager for MVB-owned fraud subsidiary, Paladin,
  • Serve as point of escalation for front line fraud incidents and provide guidance for adequate fraud risk mitigation and remediation aligned to business policies and regulatory requirements;
  • Assess fraud trends, operational performance, and process efficacy quantitatively and qualitatively;
  • Participate in Enterprise Compliance and FinCrime Committees and share fraud program findings and metrics with Enterprise Compliance leadership;
  • Coordinate with the Onboarding and Due Diligence operations team to appropriate assess fraud risk posed by new Fintech partners.

• First Line Fraud Operations
  • Provide active oversight and guidance to staff responsible for the execution of investigative matters related to fraud;
  • Oversee quality assurance efforts to ensure investigators are effectively and accurately completing fraud investigations;
  • Develop and implement onboarding and ongoing training to maintain high customer service levels and knowledge of new and emerging threat landscape;
  • Manage fraud tool and technology access and use for assessing fraud risk (LexisNexis, Clear, ChexSystems, Q2, Alloy, etc.):
  • Serve as the primary poi