Registered Nurse IV-Patient Engagement Center-My Chart-Hybrid in NC

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Primary Care

 

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

 

Registered Nurse IV-Patient Engagement Center- My Chart-Hybrid in NC-M-F, 8am-5pm, FT

 

The Registered Nurse in the Duke Primary Care Engagement Center will use various communication platforms, including but not limited to, telephonic communication and remote patient messaging to facilitates patient’s access to care. The Medical Assistant also performs administrative and patient care supportive duties under the direction of a licensed nurse.

 

Essential Job Responsibilities:

• Schedules appointments, routes messages in EPIC assists with mediation refills, and performs other duties as needed.
• Acts as a patient advocate for patients and patient needs
• Responds to patient requests for provider referral and / or health information.
• Report obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminate messages according to Duke Primary Care communication standard work.
• Demonstrates a positive, concerned, and sensitive response in the work environment
• Interacts with patients, providers, community services and all personnel in a professional and courteous manner.
• Demonstrates respect for individual, cultural, and social differences.
• Maintains confidentiality of information regarding patients, providers, co-workers.

 

• Demonstrates ability to thrive in a high-paced environment and a positive champion for change

 

• Acts as a patient advocate by resolution of problems or communication of patient needs and concerns to appropriate resources.

 

• Able to identify when collaboration when the RN is necessary to achieve the full resolution of the patient’s issue.

 

Level Characteristics

N/A
 

Minimum Qualifications

Education

• Work requires graduation from an accredited BSN program.

 

Exception

Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are expected to enroll in an appropriate BSN program within two years of their start date but must complete