Senior Client Trainer (KBB)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Client Trainer

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The KBB Instant Cash Offer (ICO) Senior Client Trainer is responsible for in store implementation of assigned Cox Automotive products by executing our approved best in class dealer training processes.

The Senior Client Trainer should maintain acceptable Service Level Agreements. (new dealer on-boarding, follow up trainings, at risk trainings etc.)

The Senior Client Trainer is jointly responsible for assisting in the development of our internal CAI team’s knowledge and use of all products as well as working closely with the Customer Success Management Team and sales teams. They are individually responsible for the implementation of a target number of dealers per month, with the balance of time handling duties as assigned by ICO management for existing clients. 

What You'll Do

• Effectively onboard new dealers using the approved Cox Automotive products processes, tools and behaviors into an existing dealer and /or group

• Engage in high profile implementation planning with external Executives, Dealership owners, general management and store level personnel

• Conduct pre-launch activities with new ICO dealers in alignment with the Best In Class Implementation Guide

• Work directly with all levels within the dealership with a focus on the General Manager, Used Car Manager, Internet Manager and ICO related associates

• Ensure all product launches are effectively taken to market through the launch process and SLA visits with immediate results for the client

• Build and develop strong working relationships with customers and users at all levels from Dealer/owner/Decision Maker down

• Work with assigned ‘at risk’ clients; determine action plan(s) to turnaround and retain for success

• Provide tailored solutions to the product integration into an existing dealer process up to and including the Road to The Sale in order to achieve Best in Class results

• Assist in generating high client attendance to product launches; meet all set minimum team attendance goals at launch day

• Ensure dealer client has an understanding and the full value of the products being trained on-line.

• Participate in relevant product development and enhancement review sessions to continue in development as a business partner while leveraging real time field experience

• Plan in-field travel schedule to maximize efficiency, time with clients and ‘reach’

• Work with the Autotrader (CSM) team members in mentoring activities as required

• Coordinate with field-based CSM who currently own the relationship with the account to gain knowledge, insight and information on the account prior to and post-implementation

• Prepare and communicate approved summary reports with appropriate documentation

• Engage and participate in the exchange of ‘best practices’ across entire Senior Client Training and CSM team

• Use SFX to document ALL interactions with the client.

Travel Required:

• Up to 25% travel as needed (day and overnight).

Who You Are

Minimum

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field

• 5+ years of experience in Retail automotive (dealership) OR a combination of experience in: Retail automotive (dealership) AND relevant consultative Sales experience in the automotive industry

• Proven advanced relationship management capabilities

• Demonstrated advanced communication skills (verbal, written, phone, interpersonal and presentation)

• Proven ability and experience working with all levels of employee within a Dealership

• Demonstrated abi