Technical Business Analyst

WELCOME TO THE GLOBUS FAMILY OF BRANDS!  

With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers. 

Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For associates working outside US, these benefits may vary slightly) Work from home options, and Home office internet reimbursement.  

Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family), a free Avalon cruise after 2 years, and Special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few.  

THE ROLE 

As a key member of the Marketing Technology Services team, the Technical Business Analyst enhances our e-commerce capabilities using our Sitecore platform. This role combines technical expertise with business acumen, ideal for someone adept at linking marketing strategies to technical implementations. The successful candidate will meticulously gather and analyze requirements, oversee system enhancements, and ensure our e-commerce solutions align with broader business goals. Working closely with Marketing and employing Agile methodologies, this role is crucial in delivering technology solutions that boost our market presence and customer engagement. 

EXPERIENCE REQUIRED  

• 3+ year’s experience as a Technical Business Analyst in e-commerce and digital marketing platforms.
• Bachelor’s degree in information technology, Computer Science, or related field, and/or 5+ years equivalent work experience.
• Excellent communication and interpersonal skills to effectively liaise with technical and non-technical stakeholders.
• Strong problem-solving capabilities and the ability to manage multiple projects in a dynamic environment.

TECHNICAL SKILLS REQUIRED 

• Web technologies: HTML, CSS, JavaScript, and frameworks like React.js or Angular.js.
• Content Management Systems (CMS) SiteCore strongly preferred 
• Security best practices: SSL certificates, PCI DSS compliance, etc.
• Project management tools: Azure Devops, Jira, Trello, etc.

EXPERIENCE PREFERRED 
The preferred candidate has experience in the following.  

• Travel sector experience.
• Strong understanding of Sitecore CMS.
• Flexibility and adaptability in changing circumstances. 
• SEO principles for optimizing product pages.
• Understanding of Agile methodologies like Scrum or Kanban.
• Database management: SQL, PostgreSQL, MongoDB, Oracle.
• Data analysis tools: Excel, Google Analytics, etc.

TECHNICAL SKILLS PREFERRED 

• API integration for third-party services.
• Quality Assurance (QA) testing, including automated testing.
• Azure DevOps for project management, version control, and CI/CD pipelines.
• Version control systems like Git Hub.
• Familiarization with technical documentation tools such as Swagger and Wiki’s

DUTIES & RESPONSIBILITIES  

• E-commerce Systems Analysis
• Stakeholder Engagement
• Agile Project Management
• Testing and Quality Assurance
• Training and Support

THE DEPARTMENT 

The Information Systems department at the Globus Family of Brands is structured into three areas: Core Services, Tour & Cruise Technology Services, and Marketing Technology Services. This department plays a crucial role in developing and implementing technological strategies that support the company’s business objectives. Together, these teams ensure that the Globus Family of Brands maintains effective and reliable technological systems and applications that cater to both internal needs and external partnerships. 

EOE 

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending;