Roadside Assistance Driver - Tow (55093)

This position is eligible for a $2500 sign-on bonus!  Please see terms below.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
 

The Roadside Service Tech I- Tow is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle. Tow Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member's vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations; promote AAA products and services; ensure complete resolution of member issues. This position is also responsible for providing safe and world class on-the-go roadside service solutions for AAA members and to ensure positive member experiences in a Tow Service Vehicle, while achieving performance standards and member satisfaction rates.

Compensation:  The pay range for this position is $23.50 - $27.00 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am.  Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm.  Additional $1 per hour shift differential for working weekend hours.  Differentials can be combined.

Shift:  Sun-Thurs 3pm-11:30pm

What you will do:

• Accepts calls and responds to Dispatch or members with ETA to destination. Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation. Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Provides efficient minor mechanical assistance (if trained and equipped) and towing service: Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation. Provides battery boost as appropriate; follows all safety procedures. If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.
• Maintains AAA high standard of service and image: Maintains service vehicle and equipment in good safe working order (conduct safety checks). Maintains inventory of tools and products to ensure all service calls can be completed. Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage. Maintains a professional image (self and vehicle) to properly portray the AAA brand. Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures). Operates in ve