Marketing Operations Lead, Microsoft, Cloud Marketing

Social Media Platform Operations Lead - Remote 

Remote supporting PST hours 

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!  

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.  

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for Blog Project Manager with the passion and experience to design what matters – one project at a time. 

We are currently looking for a Social Marketing Operations Manager to join the Designit team that supports Microsoft Cloud Marketing Blog and Social. This world-class social team operates 100+ social media channels and 20+ marketing blogs designed for developers, IT decision makers, IT implementers, and business decision makers. Each quarter, we publish over 2,000 social posts to help, inform, entertain, and engage community members across the globe. Azure, Power Platform, Dynamics 365, and SQL Server are just a few examples of the 170 innovative products and services that comprise the Cloud Marketing Blog and Social ecosystem.  

The Social Marketing Operations Manager is a seasoned leader that understands social media and oversees a team of senior specialists, and social media and YouTube content. This team is responsible for reviewing requests for social amplification received from various teams, determining if these requests meet the editorial criteria set forth by our client, and using Sprinklr to schedule and provide quality assurance on all social posts across Cloud Marketing social channels. This leader plays a crucial part in our content distribution strategy and is looked upon to drive operational innovation and scale. The ideal candidate has a background in social media and is strategic, solutions oriented, data-driven, and customer centric as a client partner, SME and team lead. 

What You Will Do: 

Partner with Clients 

• Represent Programming team to Microsoft clients and broader Cloud Marketing Team, driving projects, fielding ad hoc requests, and ensuring all communications are polished and aligned to business objectives 
• Direct regular documentation updates and process improvements, proactively seeking opportunities to automate and streamline   
• Function as operational SME: establish, demonstrate, and share best practices with team and advise Microsoft clients using data-driven recommendations  
• Identify problems, proactively propose solutions and collaborate with Operations agency teams and clients to implement scalable solutions that drive excellence and efficiency through the Platform and Programming and wider teams’ end-to-end processes    
• Drive work direction, conduct check-ins as appropriate, and triage client requests  
• Advise on capacity consideration during fiscal year planning 
• Attend and lead key stakeholder meetings 

Team Lead and Subject Matter Expert: 

• Act as a subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences and understanding nuances of social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc. 
• Manage content amplification by partnering with leads and other senior members of the team on key initiatives (e.g. to gather amplification requests and determine amplification priorities) 
• Ensure thorough quality checks are performed on all social posts before they are published (e.g. variety of content categories on channels, publishing times, and adheres to accessibility standards) 
• Support key events and announcements with other team leads, including pre planning, editorial calendar management, escalations and livestream implementation   
• Participate in weekly meetings with the Cloud Marketing Blog and Social Team; outline key content that will be amplified during the upcoming month 
• Create supporting documentation, newsletters, presentations, and other materials to educate teams and drive outcomes