2025 Account Associate - Revenue

Requisition 37834:  

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

 

Primary Purpose

Account Associates work in our Revenue Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable. Account Analysts serve as one of our customers’ main contacts and are an integral part of the Norfolk Southern business team. Analysts may manage accounts receivables for up to 200 customers, with combined receivables averaging $12M, and will communicate with customers regularly via telephone and email for receivables management and revenue protection efforts. Many of our department’s employees successfully advance to other departments within Norfolk Southern, including Expenditure Accounting, Marketing, Corporate Accounting and Internal Audit.

• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
• Build relationships through exceptional customer service.
• Identify process improvements for billing and payment remittance issues. Collaborate with other departments to test and implement enhancements.
• Utilize analytical tools to identify trends related to traffic, customers, invoices and payments.
• Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes.
• Provide comprehensive updates to Management team and related stakeholders regarding customers’ accounts.
• Actively participate in own professional development as guided by management team.

 

Qualifications & Skills

 

Education/Experience:

• Required: Bachelor’s Degree
• Preferred Degree Paths: Business, Accounting, Economics, Finance, Marketing, Management, and majors in a similar field of study will be considered.
• 0 - 2 years of relevant work experience

 

Technical Skills:

• Intermediate knowledge of Microsoft Office

 

SoftSkills:

• A self-starter committed to learn the ins and outs of railroad operations, as well as, the industry regulations.
• Strong communications skills, both verbal and written.