Commercial Operations Analyst

Description

The Commercial Operations Analyst will partner closely with the Commercial Operations and Sales teams to ensure the accuracy of our sales data, optimize CRM processes, and deliver high-quality reporting that supports decision-making across the organization. This individual-contributor entry level role involves working with multi-platform data compilation, reporting and analytics, process support, and other duties as assigned. 

  

Principle Accountabilities:

Sales & CRM Data Management

• Enter, update, and maintain accurate sales data in Salesforce or other CRM platforms.
• Perform routine data quality checks, resolve discrepancies, and support data cleansing and duplication efforts.
• Support in Enter/ Import/Export of CRM data.
• Assist with CRM enhancements to capture product and market dynamics using data from external sources (Sales team/Customer feedback, Pricing Compendia, etc.)

Reporting & Analytics

• Build, maintain and automate recurring sales and operational reports with a high degree of accuracy.
• Develop dashboards, summary reports, and ad-hoc analyses to support Sales and Leadership teams.
• Create and maintain product detail sheets capturing data from external and internal sources
• Use Excel and advanced modeling techniques to produce analytics-ready data sets.
• Leverage analytical knowledge to extract, transform, and analyze data from multiple sources.
• Assist in visualizing trends, performance metrics, and insights for leadership consumption.

CRM System & Process Support

• Learn and support core CRM functionalities, ensuring records and processes are consistently maintained.
• Learn to troubleshoot basic CRM issues and provide user support to sales team members.
• Maintain and update documentation for sales processes, system changes, and operational workflows.
• Support implementation, rollout, and adoption of new commercial forecasting tools, processes, and system enhancements.

Cross-Functional Collaboration

• Partner with Sales and other internal teams to gather requirements and ensure accurate reporting and data alignment.
• Communicate data insights clearly and proactively identify opportunities for product sales and process improvements.
• Assist team members and other areas as needed with ad-hoc report requirements, presentations, etc.

Management Responsibility 

No management responsibilities

Reports to

Vice President, Commercial Operations

Internal/External Contacts

Internal: Supply Chain Management, Finance, IT  

Requirements

Knowledge & Skills 

• Strong reporting and data analysis skills.
• Ability to build, automate, and optimize recurring reports and dashboards
• Comfort working with large, multi-platform datasets
• Excellent attention to detail, organization, and time management.
• Ability to work independently and collaboratively across teams.
• Must have strong organization skills and a willingness to learn and grow.
• Ability to adapt quickly in a dynamic business environment.

Experience & Education

• Bachelor’s degree in data & analytics, healthcare, or related discipline preferred
• Must have knowledge of Microsoft Excel, PowerPoint, and Word 
• Knowledge of Power BI (Preferred) and SQL (Preferred).

Travel 

• Less than 20% of travel is required for in-person meetings.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.