Lead System Administrator

Job Summary

The Lead System Administrator will address software performance related support issues and provide first and second level service desk support.  This role will also implement and maintain cloud-based software service solutions.  In addition, this senior level role will provide fourth level service desk support and act as an escalation point for complex application support issues.  This role will lead project teams for large IT project initiatives and mentor and coach team members.

Duties & Responsibilities

• Lead project teams for large IT project initiatives
• Mentor and coach System Administrators on an informal basis
• Define, review, and provide oversight for departmental documentation for software applications including cloud related architectures
• Work with Project Managers, or serve as a Project Manager, and develop project scopes, estimates, milestones, and timelines
• Implement, maintain, configure, and integrate F&G software to meet the organization’s requirements
• Oversight of applications, including cloud applications and infrastructure
• Define system performance and utilization reports
• Lead the management and maintenance of the company’s virtualization environments, including how software applications interact with virtualization environments
• Research, identify, and evaluate new software and services within the IT field
• Provide technical assistance and mentoring to technical team members to increase skill sets and understanding of software, related systems, and architectural design
• Direct activities of vendors, suppliers, distributors, and contract consultants
• Maintain a good working knowledge of current industry standards relating to enterprise software applications and how they are installed, configured, and supported in an enterprise environment
• Responsible for development and documentation of corporate policies and procedures as related to software systems, which includes device use and security
• Provide fourth level service desk support beyond the first, second, and third level help desk expertise or security capabilities
• Act as an escalation point for complex application support issues
• Remain abreast of emerging and evolving technologies within enterprise software applications and packages to assist in setting strategic direction of the core service offerings for the firm
• Work with the team to identify and implement the most optimal cloud-based software service solutions for the company
• Support and migrate complex, multi-tier applications on cloud platforms
• Manage cloud environments in accordance with company security guidelines
• Independently direct team as well as contribute individually to project and solution outcomes
• Lead and initiate changes to improve software support of related business processes
• Lead, support, and interact with various IT teams and LOBs

Experience & Education Requirements

• Bachelor’s degree (preferred emphasis in computer science or MIS) or equivalent experience
• 8-9 years of experience in Software System Administration
• Experience with Horizon View, ESXi, and server virtualization, including technical knowledge in creating, maintaining, and troubleshooting virtual environments
• In-depth understanding and working knowledge of various versions of Microsoft 365, including experience with Microsoft Teams and SharePoint
• Experience with Salesforce, SharePoint, and ImageRight
• In-depth understanding of DNS, E-Mail Routing, Email Tracking, SMTP / application Mail Relay, Disaster Recovery concepts - Single item, single mailbox, Exchange Server, Exchange Site
• ADFS & SSO implementation and troubleshooting
• Experience with SOA applications and cloud-based services, preferably AWS or Azure
• Thorough knowledge of Active Directory Administration and Management including user, group, and GPO implementation
• Accomplished in managing and controlling multiple projects and working within a team environment
• Knowledge of ITIL and Industry best practices

Preferred Requirements

• Experience working within an IT organization in insurance or financial services
• Cloud Security Certification, and/or OpenStack Administrator Certification
• Experience leading software engineers or leadership training
• Experience working within an effective SOX/internal control environment
• Prior leadership experience

Skills & Abilities

• Interpersonal and presentation skills for interacting with team members and business units
• Organizational, communication, and time management skills
• Ana