Instructional Designer Senior - Revenue Cycle

Department:

10325 Revenue Cycle - Rev Cycle Instructional Design

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• Full time with Core Business Hours M-F 8AM - 5PM; Occasional evenings and weekends may be required to support system upgrades, go lives, projects and key organizational initiatives
• Great understanding of project management
• This is REMOTE Opportunity

Major Responsibilities:

• Collaborates with leaders, educators, and other key stakeholders to plan, implement and evaluate the delivery of learning programs to target achievement of the organization's goals and initiatives. Conducts training needs analysis and uses instructional design and curriculum development principles to deliver learning programs. Supports e-learning development and other technology-based learning processes. Incorporates best practice educational design and theory to maximize learning effectiveness to improve team member performance. Consults with leaders, staff and other key stakeholders to design education and development strategies that align department, division, and system priorities and resources; ensures that educational programs help facilitate change, improve performance and/or achieve organizational goals. Helps leaders and others work through complex situations to foster team member engagement in learning and development.
• Researches, organizes information, writes, and oversees instructional materials (instructor and trainee guides, graphics, tutorials, references, tests, etc.). Structures course content, develops course outlines, and determines user pathways and feedback to create instructional and system navigational templates. For instructor-led classes (in person or virtual), provides comprehensive "train the trainer" sessions for all trainers who will be presenting the material and provides trainers with explanations of updates as they arise, including new "train the trainer" sessions, as needed.
• May develop engaging and effective e-learning courses that use graphics, videos, simulations, and animations. Assists in the conversion of instructor-led training programs to virtual solutions. Maintains and updates existing e-learning courses. Integrates visual, video, and audio technology into the course development process, ensuring they are optimized for performance.
• Ensures consistency and adherence to department e-learning design standards (branding guidelines, accessibility requirements, imagery, etc.). Maintain digital files in a central and easily accessible location for editing and storage and ensures online learning catalogue is up to date.
• Utilizes process improvement tools to lead projects involving education that improve quality, team member performance, and customer satisfaction, while reducing waste and/or cost. Observes trends and patterns to identify improvement opportunities.
• Acts as a resource and liaison by establishing effective working relationships, to ensure collaboration across departments, divisions, and disciplines to optimize education and development processes. Connects people and facilitates information flow to support key initiatives involving education across the organization.
• Supports achievement of organizational goals by optimizing training performance and facilitating change. Recognizes the need to adapt to the rapidly changing needs of the customer, workflow, team, organization and external environment. Facilitates organizational awareness and understanding of the rationale and desired outcome of changes.
• Establishes periodic meetings with key business departments to evaluate satisfaction with existing offerings and to explore ideas of new or enhanced training opportunities. Documents and acts on feedback provided by the business departments, while maintaining a positive working relationship with those departments.
• In partnership with the Quality & Systems team, develops a framework and standards for the creation, assessment, revalidation, and documentation of in-scope team member competency. Provides consultation for the design and implementation processes for tracking and analyzing data on system educational initiatives, program outcomes and competency patterns and trends.
• Coaches and mentors others to support ongoing development and profes