Medical Claims Coordinator - Hybrid

Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band ®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. 

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.   

 

We’re looking for a full-time Medical Claims Coordinator to join our Medical Billing and Claims team!  As a Medical Claims Coordinator you will collect client payments, monitor payment plans, communicate with patients, treatment centers, and the medical billing team to assist with patient billing/payment questions and concerns. 

This is an exciting opportunity for someone looking to deepen their skills in medical claims in collections. 

 

You’ll be working with a team of dynamic employees who are passionate about the work they do and are dedicated to the babies we treat. Our team members enjoy working and learning in a collaborative setting, are task-oriented and bring a positive mindset to the office!  

 

We will train you on all things unique to Cranial Technologies!   

  

Responsibilities include: 

• Reviews accounts to determine collection actions 

• Contacts patients regarding outstanding co-payments, deductibles, coinsurances, etc. 

• Manages and monitors patient balances, collections, and payment plans 

• Responds and resolves patient billing questions and concerns 

• Establishes payment plans 

• Processes patient payments and or refund requests 

  

Requirements: 

• Experience in customer service or related experience 

• Insurance, collections, or financial experience preferred 

• High attention to detail required 

• Investigative, curious and problem solving mindset 

• Exceptional communication and human relations skills in working with people from diverse backgrounds 

• Strong organizational skills 

• Ability to multi-task 

  

Benefits Package for Cranial Technologies:  

• Medical, Vision, and Dental Insurance  

• 401k Retirement Plan   

• 3.5 Weeks Paid Time Off plus 7 paid Holidays  

• Life Insurance  

• Short/Long Term Disability Insurance  

• The pay range for this position is $18-$20 per hour. Pay is dependent on the applicant's relevant experience.  

• $1,000 Sign-On Bonus*  

• This role is able to transition to Hybrid after 90 days in office.  

 

Tempe HQ Address:
1405 W Auto Dr