PMI Client Executive

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

GENERAL SUMMARY:

The Client Executive is responsible for delivering exceptional, differentiated client experience while supporting clients’ product needs in close partnership with the Sales teams. The role serves as a primary relationship lead for key clients, ensuring seamless coverage, trusted advisory support, and consistent delivery across products and services. The primary objective of this role is to drive outstanding client satisfaction and loyalty, act as a strategic partner to clients, and ensure U.S. Bank is viewed as a trusted top-tier provider through discipline execution, thoughtful advice, and proactive engagement.

ESSENTIAL FUNCTIONS

1. Own the end-to-end client experience, serving as the primary point of accountability for Payments relationship client satisfaction, service quality, and relationship health.
2. Build deep, long-term client relationships grounded in trust, responsiveness, and a strong understanding of each client’s business objectives.
3. Conduct regular, structured client reviews to assess satisfaction, identify service gaps, and proactively address client needs and concerns.
4. Partner closely with internal product, trading, and coverage teams to deliver coordinated, seamless solutions across PMI and broader U.S. Bank capabilities.
5. Drive organic growth by identifying opportunities to deepen relationships through thoughtful cross-selling aligned with client needs.
6. Advocate for the client internally, ensuring feedback is translated into continuous improvements in products, processes, and service delivery.
7. Ensure disciplined execution and follow-through on client commitments, reinforcing reliability and consistency.
8. Maintain strong governance and risk awareness in all client activities, ensuring solutions are delivered responsibly and in line with U.S. Bank standards.
9. Collaborate closely with Legal, Compliance, Risk, Finance, and other control partners to ensure appropriate oversight and a strong control environment.
10. Appropriately assess risk and reward in client engagements, with particular attention to protecting the firm’s reputation and long-term client trust
11. Adhere to all applicable policies, procedures, and codes of conduct relevant to the role
12. Obtain and maintain all required registrations and licenses within prescribed timeframes
13. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

Requires a client-focused, solutions-oriented mindset with ability to collaborate across teams and influence without direct authority. Strong experience supporting institutional clients and broad cross-product understanding spanning Treasury Management Services including Liquidity & Investments, Receivables, Payments, Commercial Cards, and Merchant Services, and Trade. Understands risk management, controls, and regulatory expectations within a large financial institution.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of experience in project management activities

Preferred Skills/Experience
- Considerable knowledge of assigned business line or functional area
- Demonstrated management and leadership skills
- Strong organizational and analytical skills
- Advanced knowledge of project management
- Ability to identify and resolve exceptions and to analyze data
- Excellent verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.