Full-Time Call Center Floor Supervisor

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

Job Description

At CEC Entertainment, we build careers around great food, family and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! 

How much do you love talking on the phone?! Do you like planning parties?! Then CEC has the perfect opportunity for you!! CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper restaurants, is searching for a Full-Time Call Center Floor Supervisor, internally known as Sales Specialist II, to join our awesome team. This service-oriented opportunity is based at our Corporate Support Center in Irving, Texas. Must be able to work 40 hours per week, closing shift, 10:30am-7:00pm, Saturday & Sunday are required.

We offer a fun and rewarding environment including monthly contests, casual dress code, and a game room!  CEC is also a “Work Today, Get Paid Tomorrow” employer.  If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for immediate consideration!

Essential Responsibilities: 

• Performs all duties and responsibilities in support of field services and operations.  Supports the Corporate Objectives including: “If you are not serving the Guest, serve someone who is.” 

• Provide professional phone support to the Guest through prompt, friendly, courteous service.  Provide general information to the Guest about Chuck E. Cheese’s.

• Accurately book all birthday party reservations for locations up to capacity.

• Suggestively sell grab bags and upgraded packages to birthday parties.

• Continue to improve the quality of the call center through consistent effort and teamwork.

• Handles any problems that arise on the floor with professional resolutions.

• Provides assistance to the guest regarding feedback on the birthday hotline, web complications, and click to chat.

• Assist the stores in making reservations and changes to current reservations.

• Communicates Call Center staffing needs and employee issues to management

• Performs other duties and lends assistance to co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

Job Requirements:

• High School Diploma or GED required 

• 1+ year of supervisory experience OR Chuck E Cheese experience

• 1+ year of Call Center experience 

• Must be able to work 40 hours per week, closing shift, 10:30am-7:00pm, Saturday & Sunday are required

• Excellent customer service and communication skills

• Proficient with MS Office and Outlook

Physical Demands
To perform the duties of this position, the incumbent must have the ability to sit, walk, stand, bend, twist, reach, and carry, lift, pull, push between 1 – 25 lbs. Incumbent must use a computer, with repetitive movement of both hands. Incumbent must be able to work an 8-hour shift, with some overtime. Incumbent must also be available to travel to various locations by airplane or by operating a vehicle if needed. 

At Chuck E Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                                              #Diversity #Inclusion #Culture

The Company:

CEC Entertainment, LLC (“CEC”), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck’s Arcade brands.

Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun