Branch Customer Advisor, Retail Banking, South Kerry - Killorglin

Role: Branch Customer Advisor

 

Location: South Kerry - Kilorglin

 

This role is being offered on a Full Time - Permanent Basis.

 

• Do you have excellent Customer Service skills?
• Are you interested in working as part of a dynamic team? 

 

 

 Key Responsibilities for this role include:

 

• Greet all customers who enter the Branch
• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
• Help customers to set up and maintain accounts
• Deal with calls, emails, and face-to-face enquiries
• Promote financial products and services to customers.
• Guide customers to the correct colleague in regard to their financial queries.
• Help customers with the use of IT systems to update account details
• General administration tasks

 

We’re looking for someone who:

 

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise
• Is passionate about delivering the best possible experience to our customers.
• ​​Works co-operatively with others across the organization to achieve shared objectives
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

 

 

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

 

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

 

Life at AIB

 

At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

 

We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.