Account Executive

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Our client success team is looking for an experienced Account Executive to develop and nurture client relationships. The ideal candidate will have significant experience working with large employer groups, a problem solving and creative mindset, deep employee benefits and health care knowledge, and the ability to manage multiple priorities across our client base.

As an Account Executive at Collective Health, you will develop trusted partnerships with well known benefits leaders, helping them provide a better healthcare experience for their employees and dependents. You'll be the main point of contact for dynamic relationships and develop a plan for how Collective Health can support the overall strategic goals for each client. As a leader, you'll guide our Account Managers on daily activities and establish a best in class service model for our clients.

Success will depend on your ability to work cross functionally with our internal teams, execute on client goals and priorities, and navigate ambiguity and rapid change. We are looking for individuals who are passionate about our mission and will own our clients' success as a driver of the success of Collective Health.

What you'll do:

• Drive a cohesive relationship stewardship strategy for your assigned book of business, where you will be responsible for driving client retention and satisfaction
• Become an expert in the Collective Health product offering, minimizing reliance on subject matter experts in other teams
• Support the team’s broader book of business as it pertains to broker relationships, and broader themes & trends
• Demonstrate a solution-oriented relationship management approach that maximizes the value clients receive from our product and places you as a trusted ambassador from Collective Health to the client
• Take on a larger and more complex book of business as your proficiency & experience grows
• Minimize process exceptions & escalations, instead partner with your support teams to find solutions for the client within our existing workflows. Be a stakeholder in driving process improvements that benefit the experience of all our clients
• Be the face of Collective Health to the client, owning and coordinating all client comms, meetings, and events
• Ensure smooth client journey from sale, through implementation & go-live, and to renewal - deliver regular reporting and updates to review client outcomes & opportunities
• Partner closely with your Client Support team to service our clients day-to-day and resolve any issues that may come up
• Fully own the client relationship, including de-escalating concerns wherever possible
• Develop ability to self-serve data, reporting, and answers pertaining to client issues and inquiries wherever possible.
• Maintain view of the full client journey and be able to summarize themes, trends, and strategic responses for leaders and stakeholders
• Develop deep customer & consultant relationships with the decision makers in each group, to facilitate intimate knowledge of our customers' objectives
• Execute successful end-to-end contract negotiations if customer’s business is placed out to bid
• Build client relationships that will lead to long term partnerships: Clearly frame escalations and the path to resolution, anticipate questions and proactively provide answers, and champion the customer’s voice, interests, and feedback within CH
• Proactively review performance metrics to promote client satisfaction and retention
• Represent the voice of our client internally to help identify and prioritize enhancements to the client experience

To be successful in this role, you'll need:

• Deep knowledge of healthcare/managed care business; to include all of the following: Self-insured medical, dental and pharmacy product knowledge, underwriting, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations.
• Strong persuasion/negotiation skills and effective communicator; excellent relationship-building skills with ability to de escalate and resolve client concerns by partnering with stakeholders internally
• 5+ years in Client Relationship Management
• Self-starter who is resourceful and can navigate through the organization to champion for the clients' best interests with little direction
• An overall enthusiasm and desire for constant learning and self-improvement

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