Parts Sales Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

Together, we keep everyday life moving to build a better tomorrow.

 

Compensation Data

 

 

Salary ranges from $18-22 per hour based on skills and experience.

Purpose of the position

 

 

The purpose of this role is to provide top level customer service, assist customers with parts inquiries, and drive revenue growth through parts sales.

Main tasks and responsibilities

 

 

• Drive parts sales growth through key channels. Developing sales relationships with dealers, service providers, and other key customers.
• Focus sales efforts by studying existing and potential volume of dealers and also competition.
• Set and discuss annual targets with dealers and service providers and monitor their forecasts.
• Audit dealers and service providers to ensure compliance with Hiab policies regarding stock targets, marketing, and competitive offerings.
• Drive revenue growth through parts sales (upselling, campaigns, relationship development).
• Respond quickly and accurately to customer inquiries through phone calls and emails.
• Identify/troubleshoot customer parts needs.
• Enter orders in SAP and Webshop
• Use multiple systems to identify correct parts information
• Provide parts quotes and lead times
• Follow up on quotes to close sales
• Escalate customer/parts issues quickly when required, providing accurate and complete information.
• Assist customers with Webshop questions/issues.
• Continual learning of product and parts information.
• Provide sales and service leads to respective departments.
• Understand and comply with all Safety and Environmental requirements.
• Perform all other duties as required by Supervisor within the physical constraints of the job.
• Professional, timely, and accurate customer service.
• Spare parts sales revenue.

What you’ll need to succeed

 

 

Education:

• Minimum of high school diploma or GED required.
• Candidate with AA or BS degree and/or equivalent experience preferred.

Working Experience:

• Prior industrial equipment/automotive retail parts sales
• Customer service experience

Competence & Skills:

• Time management (organizing, planning, prioritizing) skills
• Customer focused
• Understanding of profit/loss accountability
• Excellent communication skills, both oral and written
• Strong technical aptitude and/or technical knowledge
• Extensive computer skills (Microsoft Office and Google products) with accurate data entry
• Detail oriented
• Ability to multi-task and demonstrate strong work ethic with a professional and cooperative attitude
• Ability to work independently with limited supervision

You will be part of

 

 

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment.
• 401k program with company match
• Personal time off and company-paid holidays
• You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education

Interested to join?

 

 

Please submit your resume/CV today for consideration!

 

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

 

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED fo