IT Service Management Implementation Expert

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Technical Solutions

Job Qualifications:

Skills:

Analytical Thinking, Digital Transformation Initiatives, Information Technology Infrastructure Library (ITIL), ITSM, Management Process

Certifications:

None

Experience:

15 + years of related experience

US Citizenship Required:

Yes

Job Description:

Apply your expertise to advance the mission and optimize our business strategy as an IT Services & Technical Solutions Architect SME at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help us grow the business.

At GDIT, people are our differentiator. As an IT Services & Technical Solutions Architect SME, you will help ensure today is safe and tomorrow is smarter. Our work depends on aligning proven ITSM expertise with mission priorities, transforming complex technological challenges into measurable outcomes that strengthen resilience, accelerate readiness, and increase customer confidence by aligning our delivery of our proposals to customer requirements.

HOW YOU WILL MAKE AN IMPACT:
● Analyzes markets for company products and services. Recommends strategies to achieve business development goals
● Lead IT strategy and technical consulting engagements, aligning ITSM, Agile, and enterprise frameworks with business objectives through direct consulting efforts on new program wins.

● Drive end-to-end program delivery, ensuring seamless execution from planning to transition, enabling teams for long-term success.

● Facilitate technical and operational governance, ensuring compliance with industry best practices, ITIL, Agile, and ITSM frameworks.

● Assess organizational readiness and process maturity, ensuring teams are aligned with ITIL, Agile, facilitating workshops, and cross-functional discussions, aligning with customer goals.

● Serve as a visionary and technical strategist, driving alignment between ITSM, Agile, digital transformation initiatives, and mission objectives.

● Engage directly with Growth and Delivery teams to provide subject matter expertise in ITSM for active efforts across the Defense Division.

● Familiarity with multiple ITSM platforms (ServiceNow, BMC, Jira, etc.), ability to tailor implementations, optimize workflows, and advise on integration strategy and platform.

● Bring together cross-functional expertise, bridging ITSM cybersecurity, Zero Trust, and enterprise architecture to create a unified force to tackle complex problems.

WHAT YOU’LL NEED TO SUCCEED:
● Required Experience: 15+ years of progressive technical implementation, team leadership, and customer relationship experience. Deep knowledge in ITIL 4 practices (Incident, Problem, Change, Configuration, Knowledge, Event, etc.)
● Required Technical Skills: ITSM Tools & Platforms (ServiceNow, BMC Helix/Remedy) especially ITSM, ITOM, ITAM modules. Experience with workflow and automation/integration across platforms and a broad technical literacy across infrastructure, platforms, integrations, and tools is highly desired.
● Security Clearance Level: Maintain Top Secret Clearance with SCI
● Required Skills and Abilities: Strong communication, analytical, and time management skills that enable innovative design and technical thought leadership in a fast-evolving environment.
● Preferred Skills: Experience working with Government Customers, specifically the US Military.
● Location: Remote. 25-50% travel.
● US Citizenship Required

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $182,750 - $247,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Remote

Work Locat