KeyMe Van Operations & Key Services Specialist

As a Van Operations & Key Services Specialist for KeyMe Locksmiths, you will be a crucial part of our program. Your role involves working alongside a team of Sales Reps across various retail locations within your market.  As a  Van Operations & Key Services Specialist, you will be responsible for the travel, management, operation, and storage of the KeyMe Locksmiths van, as well as key duplication and programming services.

Pay: $40/hour

• $30/hour with a $10/key sold incentive 

• Leadership and Supervision
  • Lead a team of brand ambassadors for activations.
  • Oversee all local staff, reporting team updates and issues to the Mosaic management team.
• Event Operations
  • Manage set-up, tear down, and day-to-day operations of assets during events.
  • Ensure compliance with health and safety standards as per safety guidelines.
  • Provide key duplication and fob programming services at retail partner locations.
  • Operate KeyMe mobile equipment to cut keys and program key fobs to customer’s vehicles.
  • Troubleshoot issues with key cutting and programming hardware/software.
  • Ensure high-quality customer service and technical precision.
  • Maintain inventory of key blanks, fobs, and other supplies.
  • Document service calls and maintain accurate records.
• Relationship Building
  • Build and maintain strong relationships with retailers, clients, and field teams.
  • Serve as the main point of contact for local retailers, staff, and client communications.
• Logistics and Inventory
  • Track inventory in van and at regional storage locations, including product ordering and receiving.
  • Own and manage activations from start to finish, including logistical planning and duties.
• Reporting and Documentation
  • Complete daily travel/driving logs.
  • Conduct daily cleaning and maintenance of vans and various equipment.
  • Provide daily field reporting to the Mosaic management team.
• Fleet Management
  • Monitor the fleet’s condition, reporting damages and repairs required to the Mosaic management team.

• Experience 
  • Previous experience in team leadership roles.
  • Ability to lead a team of brand ambassadors for activations.
  • Strong customer service and communication skills.
  • Ability to work independently and travel to different retail locations.
• Event Operations Skills
  • Proficiency in managing set-up, tear-down, and day-to-day operations of assets during events.
  • Proficiency with vehicles and/or other technical trades.
• Communication and Relationship Building
  • Excellent communication skills to serve as the main point of contact for local retailers, staff, and clients.
  • Ability to build and maintain strong relationships with retailers, clients, and field teams.
• Logistics and Organization
  • Experience tracking inventory, including product ordering, and receiving.
• Health and Safety Awareness
  • Understanding of health and safety standards as per safety guidelines.
  • Commitment to maintaining a high standard of cleanliness during all activations.
• Driving and Reporting
  • Valid driver’s license and willingness to complete daily travel/driving logs.
• Adaptability and Ownership
  • Flexibility to own and manage activations from start to finish, including logistical planning and duties.
• Technical Proficiency
  • Comfort using company software for documentation and communication.
  • Experience with automotive key programming or locksmithing preferred.
  • Technical aptitude with mechanical and electronic systems preferred.