Patient Access Supervisor, Full Time

Description

The Patient Access Supervisor is responsible for planning, organizing, directing, staffing, and controlling a wide range of operations and activities pertaining to patient registrations and hospital admissions, including but not limited to insurance verification, pre-registration, service scheduling, and point-of-service collections; provide daily directions and leadership to assigned staff; develops and administers new programs and services; participates in departmental strategic development and planning processes, and performs other duties as assigned. 

Shift: M-F, 8:30 AM - 5:00 PM

Requirements

Job Qualifications:

• High School Diploma or equivalent required
• Two year college degree in Business Administration, Finance, or Healthcare Management preferred.
• Prior supervisory experience desired.
• Three years of hospital registration, insurance claims filing, or patient billing experience required.
• General working knowledge of Microsoft Office Products; specifically Word, Excel, and PowerPoint required
• Strong leadership and communication skills required.

Physical Demands: 

• Walk/sit/stand for extended periods, visual acuity, hearing.
• Must possess full range of body motion to pass basic FIT test for position to include walking, kneeling, standing, pushing, pulling, bending, stooping, reaching and sitting for extended periods of time. Must be able to lift and carry up to 30 pound

Job Specific Standards: 

1. Effectively coaches, reviews, and supervises assigned employees, makes effective suggestion and recommendations that are
2. given particular weight regarding the employment status of assigned employees.
3. Efficiently resolves complex and non-routine processing problems requiring policy interpretation with minimum guidance from
4. senior management.
5. Develops and maintains various procedural manuals; updates and creates new manuals as procedures and policies are
6. changed and developed.
7. Conducts and/or participates in special studies and projects as assigned; researches and analyzes information; prepares
8. statistical and narrative reports and documents as needed.
9. Professionally serves as liaison between assigned staff, other departments, physicians, and senior management regarding
10. departmental needs, concerns, and disputes.
11. Able to prioritize departmental needs and effectively manage resources; including time and staff.
12. Perform periodical educational and performance reviews of staffing; while provide necessary guidance to improve
13. departmental functionalities.
14. Routinely evaluates and monitors staff’s productivity; while providing them with constructive feedback to prevent inaccuracies,
15. delays, and denials.
16. Provides staff with daily, weekly, and monthly goals and benchmarks by utilizing financial projections and system data.
17. Effectively prioritizes daily workloads and manages resources; including time and staff; as well as performing duties of
18. subordinates as need.
19. Coordinates the denial and appeals process as related to pre-certification inaccuracies created by assigned staff.
20. Accurately resolves pre-certification conflicts by identifying the problem source, analyzing issues; confer with physicians,
21. nursing, and other staff to ensure that authorization is obtained.
22. Illustrates strong people/interpersonal skills with the ability to communicate with all levels of professions.
23. Monitors all inpatient and observation stays to ensure that clinical data has been submitted to that the appropriate payer and
24. that the authorization has been approved.
25. Promotes and helps to establish a positive and health work environment by exemplifying the organization’s core values.
26. Regularly reports to work on time and has minimum tardies or occurrences.

Reports to:

Director of Patient Financial Services