Senior ICT Service Engineer

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Senior ICT Service Engineer to join our UniQue team.

What will you be bringing to the team?

Our UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have one thing in common: passion for technology and innovation!

For the Senior ICT Services Engineer position, we expect you to:

• Diagnose and troubleshoot allocated problems, understand customer requirements and recommend suitable solutions.
• Provide on site technical support to customers and cover IT Support openings for the clients.
• Build trust with clients, communicate any special requirements and keep the team informed of any issues that arise.
• Support the Help Desk during busy periods and provide phone support to partners, as required.
• Create detailed documentation and guidelines for implementing projects and solving complex problems.
• Inform back office and perform back office tasks (e.g. scanning documents, data entry, uploading to customer portal, emailing to update call log on return to headquarters, etc.) as required.
• Collaborate with all departments involved, to understand business processes and needs, correct problems and/or recommend actions to resolve them.

Requirements

What do you need to succeed in this position?

Your experience, skillset, and qualifications will help you succeed in this position, moving forward. For the Senior ICT Service Engineer position, we expect you to have:

• A University/College/Technical School degree in Computer Science, Telecommunications or other relative discipline
• A Minimum of 5 years of proven experience in a similar position
• Good understanding of networking concepts and VPNs
• CCNA networking certification
• Customer service orientation
• Ability to effectively communicate and collaborate with business stakeholders
• Strong problem-solving skills
• Consistency & Accountability
• Excellent knowledge of English language (written and verbal)

Benefits

What are we offering to our UniQue IT people?

• People-first approach and open environment to express your ideas
• Work-life balance and a hybrid work model
• Continuous training and development
• Opportunities to join innovation initiatives
• Ticket restaurant – meal vouchers
• Corporate laptop and equipment
• Corporate mobile phone subscription
• Health and insurance plan for you and your family members
• Employee consulting and guidance support by Ergonomia
• Discounts on the services and products of our Group’s companies
• Gift vouchers for major life milestones
• Special work schedule on summer Fridays and birthdays

Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people, and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills and perspectives of each employee.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, colour, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.