Market Engagement Lead

Resource Innovations is seeking an Outreach Manager to manage trade ally relationships and ensure successful participation of trade allies and customers in our Jacksonville programs. Our work currently consists of delivering a fleet electrification program and a solar support program. This role is the primary point of contact for all trade allies serving the program. Responsibilities include regular in person meetings at trade ally offices and job sites, detailed reviews of applications, responding to inquiries and missing documentation, and sponsoring/hosting trade ally events.

Resource Innovations (RI) is an energy transformation firm. Women-led, purpose built and focused on impact, we’re constantly expanding our portfolio of solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. Building on our expertise in energy efficiency, we’re driving the material change needed to renew the promise of energy. Discover how at www.resource-innovations.com.

Duties and Responsibilities

• Meet regularly in person with client for meetings and special outreach/publicity events.
• Manage all aspects of trade ally relationships, including frequent in person meetings at their offices or job sites.
• Bring on additional trade allies as needed.
• Maintain knowledge of data management systems used to house project information.
• Adhere to all data security protocols established by Resource Innovations or the client.
• Address customer questions, complaints, and escalations.
• Other responsibilities as assigned.

Requirements

• Proficiency with computers and cloud-based software applications that manage project workflows, store customer data, capture results of reviews, and communicate findings to partners.
• Ability to engage proactively with client and trade allies to understand needs, monitor work status, and lead adjustments as necessary.
• Work well in a team environment.
• Must be comfortable working with the client, the public, trade allies, contractors, and customers.
• Must be personable and very comfortable meeting new people and building relationships.

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is an energy transformation firm. Women-led, purpose built and focused on impact, we’re constantly expanding our portfolio of solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. Building on our expertise in energy efficiency, we’re driving the material change needed to renew the promise of energy. Discover how at www.resource-innovations.com.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.