Director of Sales, Mid-Market Inside Sales

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Meet our Sales Team 
Our Mid-Market team is on a mission to be the best sales team there is. Every member of this inside sales team is passionate about customer experience (CXM) and showing mid-market organizations how it can transform their business when they have the right infrastructure. We're looking for a dynamic and driven leader to join us on this journey. 

This team is responsible for strategically prospecting into new accounts, expanding usage within our existing customer base, and ensuring these customers continue to realize the full value of the Sprinklr Platform. You will lead the charge in building and scaling this critical segment of our business. 
 

Why join? 

You will be helping to build a new world-class mid-market sales organization, working alongside a passionate and collaborative team. You will be selling a best-in-class, Forrester-recognized product to some of the most innovative brands in the world. At Sprinklr, we're at the forefront of the CXM revolution, and you'll play a key role in shaping the future of customer experience. 
 

What You’ll Do 

• Lead and Inspire: You will recruit, coach, mentor, and develop a high-performing team of inside sales representatives, fostering a culture of accountability, collaboration, and continuous improvement. You’ll empower your team to exceed their quotas and become top performers. 

• Drive Revenue Growth: You will be responsible for achieving and surpassing revenue targets within the mid-market segment. This includes developing and executing strategic sales plans, managing the sales pipeline, and accurately forecasting sales performance. 

• Strategic Planning & Execution: You will develop and implement sales strategies to penetrate the mid-market, identify key opportunities, and expand our market share. You'll analyze market trends, competitor activities, and customer needs to inform your strategy. 

• Sales Process Optimization: You will continuously evaluate and refine the sales process to ensure maximum efficiency and effectiveness. You'll leverage tools and methodologies like MEDDPICC/Force Management to drive consistent execution and predictable results. 

• Collaboration & Communication: You will collaborate closely with other departments, including marketing, product, and customer success, to ensure a seamless customer journey and maximize customer satisfaction. You will maintain clear and consistent communication with your team, senior leadership, and other stakeholders. 

• Be in the Room: You will actively support your team in client engagements and strategic deals, providing guidance and expertise to help them win. You'll lead by example, demonstrating what it takes to close complex deals and build strong customer relationships. 

• Data-Driven Decision Making: You will analyze sales data, identify trends, and use insights to make informed decisions about sales strategies, resource allocation, and team development.<