Manager, Technology Strategy and Operations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary: As the Manager, Technology Strategy & Operations, you will play a pivotal role in overseeing strategic business objectives in partnership with the VP of Cloud Engineering, AVP or Platform Engineering, and their direct reports. You will work closely with the VP and AVP to manage communications, facilitate decision-making across the team, and ensure the seamless execution of key initiatives. You will also drive organizational efficiency and provide program updates while serving as a liaison with other program managers, staff, and leaders. The ideal candidate will have a strong background in program management, operations management, and effective communication, coupled with the ability to drive cross-functional teams towards successful program outcomes. This role requires exceptional organizational skills, strong business and financial acumen, and the ability to influence and drive change within the organization.

Key Responsibilities:

· Strategic Alignment and Execution Rhythm: Drive strategy alignment, planning, and execution rhythm across teams. Monitor dependencies and cross-functional efforts to mitigate critical risks to drive successful execution.

· Portfolio management: Align portfolio objectives with organizational goals, ensuring that all projects contribute to the overall strategy.

· Project Management: Support critical projects and initiatives, ensuring alignment with strategic goals and timely execution. Track progress and report on key performance indicators.

· Budget Management: Managing and tracking utilization and forecasted investments against the annual plan, ensuring financial resources are allocated efficiently.

· Communication: Develop and disseminate clear and effective communication materials, including presentations, reports, and memos for both internal and external stakeholders.

· Stakeholder Engagement: Build and maintain relationships with leaders, cross-functional teams, and other program managers to facilitate collaboration and knowledge sharing.

· Data Analysis: Gather, analyze, and present data to support decision-making processes, identify trends, and drive continuous improvement efforts.

· Problem Solving: Act as a key problem-solving resource for the VP, helping to address complex issues and challenges within the organization.

· Process Improvement: Establish scalable processes, systems, and workflows to improve operational efficiency within the organization.

· Meeting Facilitation: Organize and lead meetings, and set agendas ensuring that discussions are productive, action items are documented, and decisions are followed through.

· Adaptability: Flexibility to adjust strategies and priorities in response to changing market conditions and organizational needs.

 Required Qualifications: ·        

· 5+ years working as a Technical Program or Project Manager leading the full end-to-end cycle of large software engineering projects for planning, execution and quality delivery following Agile methodology and practices.  Ability to identify opportunities for improvements within the engineering practice and lead them to deliver required outcomes.

· 5+ years of experience supporting organizational change related to strategic initiatives, products, or services.  Status reporting & communication to leaders. Proven ability to track metrics/KPIs.

· 5+ years of project management skills with a track record of successfully leading cross-functional initiatives.

· 3+ years of experience using Office 365.

  Preferred Qualifications:

· Exceptional analytical and problem-solving abilities.

. Management consulting experience.

· Excellent written and verbal communication skills.

· Highly organized, detail-oriented, and able to manage multiple priorities.

· Proficiency in data analysis and creating presentation materials.

· Ability to adapt to a fast-paced, evolving environment.

  Education:

Bachelor's degree in business administration, information technology, or a related field of studies and/or relevant work experience.

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