CSLP Student Worker - Finance Support Coordinator (FWS-CSLP)

Please note: this student worker position falls within the Community Service Literacy Program (CSLP). Applicants may receive emails from the non-profit organization partnered with Grand Canyon University for this position to schedule interviews. Please check your inbox for all related emails and respond in a timely manner if you would like to be considered for this opportunity. Feel free to reach out to CSLP@gcu.edu with any questions!

Position Summary/Purpose:

Grand Canyon University (GCU) maintains relationships with nonprofit organizations identified by the IRS as 501(c)(3) by virtue of their charitable programs. The collective mission of 501(c)(3) organizations in the Phoenix Valley is to improve the quality of life for community residents or to solve particular problems related to those residents’ needs.

GCU maintains a partnership with Hustle PHX located at 1 North 1st Street, Suite 708, Phoenix, AZ, 85004. Hustle PHX provides intellectual, social, and financial capital to low-income, underserved entrepreneurs to start businesses which glorify God and serve their community. They hope to empower entrepreneurs to support themselves, their families, and communities through wealth creation and job opportunities. The CSLP student worker’s work schedule is dependent on the hours of operations and needs of Hustle PHX; however, CSLP student workers may not work more than 20 hours per week during the academic year (i.e., fall/spring).

CSLP: This position has been reviewed and approved as Community Service as defined by 34 CFR 675.2(b). Per 34 CFR 675.2(b), community services are defined as, “Services which are designed to improve the quality of life for community residents, particularly low-income individuals, or to solve particular problems related to their need.” These services must be open and accessible to the community.

As an FWS-CSLP approved position, its services will be offered to non-GCU community members (i.e., local residents).

Note: All FWS and FWS-CSLP positions require applicants to complete their Free Application for Federal Student Aid (FAFSA) at https://studentaid.gov/h/apply-for-aid/fafsa to be reviewed for FWS-eligibility and awarded FWS.

Primary Responsibilities/Accountabilities/Essential Functions:

Enhance capacity to provide financial literacy, financial planning, budgeting, saving and other financial counseling activities in distressed and underserved neighborhoods that Hustle USA serves. The Support Coordinator will be responsible for community outreach and recruitment of new clients into the Hustle Community Development Loan Fund. In addition, the Support Coordinator will be responsible for: 

• Helping borrowers gather the necessary documentation and information for loan applications, ensuring accuracy and completeness.

• Assist with loan servicing tasks, such as payment processing and communication with borrowers.

• Assist borrowers with technical assistance in the Hustle USA lending system.

• General administrative duties related to the Hustle Loan Fund, including data collection and analysis.

• Collaborate closely with the Director of Lending to ensure compliance with CDFI policies, regulations, and guidelines.

• Assist with the development of Hustle USA Lending curriculum.

• Conduct community outreach and recruitment of new clients to the Hustle USA Affinity Lending and Consumer Lending programs.

• Assisting or conducting one-on-one or group orientation sessions for new program clients to explain Hustle USA lending services, as well as the responsibilities of a new client.

• Coordinating financial planning workshops and individual financial counseling to meet the needs of Hustle USA clients, including conducting group education meetings, one-on-one meetings, and delivering workshops/webinars.

• Assisting in the development and execution of marketing strategies to promote program client participation.

• Providing program clients with information on the different financial products and services (e.g., loan products, checking/saving accounts, etc.) offered by Hustle USA.

• Conducting scheduled follow-ups with program clients to ask how they are doing, determine if they need additional help, and help them remain engaged in order to meet their established plan deadlines.

• Performing other duties which support Hustle USA, including but not limited to, coordinating client meetings, preparing presentations, conducting research, reviewing training and outreach materials, reviewing applications for programs and services, and developing material that supports Hustle’s financial counseling and outreach activities. 

Equipment Used and Responsibility:

• Google Workspace