NSUGA400 - Program Manager / Associate Director

Title: NSUGA400 - Program Manager / Associate Director

State Role Title: Education Administrator III

Hiring Range: $60,000 - $80,000

Pay Band: 4

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Duties

Program Coordination & Student Support:
•Provide day-to-day coordination of PIV and Passport activities, including programming, workshops, orientations, and academic success seminars.
•Serve as a primary point of contact for student inquiries, referrals, and follow-up.
•Support textbook voucher distribution, tutoring logistics, laptop processes, and other academic support services.
•Help monitor student progress and connect students to appropriate campus resources.

Community College Partnership Management (Major Focus: NOVA):
•Serve as the main operational contact for Northern Virginia Community College (NOVA) and other regional partners.
•Coordinate communication, student referrals, advising schedules, and transition activities for pre-transfer and newly enrolled students.
•Assist with on-site or virtual advising, recruitment activities, and partner-hosted events.
•Support the development of new pipelines and student-facing supports that strengthen the PIV partnership footprint.
•Support the development of the STEM pipeline
•Coordinate experiential learning opportunities for participants

Program Operations & Implementation:
•Assist the Project Director with planning, scheduling, and executing project activities across academic and student-success units.
•Maintain calendars, timelines, and checklists to ensure all grant deliverables, reporting cycles, and compliance expectations are met.
•Coordinate Success Coaches, advisors, faculty mentors, and peer mentors participating in PIV/Passport initiatives.
•Oversee event logistics, communication materials, student reminders, and program documentation.

Data, Reporting & Continuous Improvement:
•Work with the Vice Provost of Academic Engagement, PIV Direct, Institutional Research, and campus partners to support data collection and tracking of retention, persistence, credit momentum, and completion.
•Assist with preparation of interim and annual SCHEV reports, dashboards, and internal updates.
•Document program processes and identify opportunities to strengthen policies, workflows, and communication pathways.

Faculty, Staff & Mentor Engagement:
•Support the planning and delivery of training for faculty mentors, tutors, and advisors on inclusive teaching, mentoring, intrusive advising, and transfer-support practices.
•Help coordinate faculty and peer mentor participation in Passport and PIV programming.
Partnerships & Sustainability
•Support the Project Director’s work with Advancement and Sponsored Programs to identify future funding opportunities.
•Assist in developing processes, manuals, and sustainability strategies to continue successful activities beyond the grant period.

Minimum Qualifications

• Support with design, implementation, and continuous improvement of academic support and enrichment programming for Passport students.
• Assist and coordinate the work of Success Coaches, Academic Advisors, Community College Liaison, tutors, and administrative support staff.
• Ensure program strategies align with NSU’s mission, SCHEV expectations, and institutional student success priorities.
Institution-Wide Barrier Review (IwBR)
• Support NSU’s Barrier Review process as required by SCHEV, including identifying enrollment and retention barriers for Pell-eligible students.
• Convene faculty/staff working groups and student focus groups, analyze findings, and prepare annual IwBR reports.
• Track policy/practice changes and share lessons learned as “best practices.”
• Collaborate with NSU’s Institutional Effectiveness and the FY26 Data Analyst to track retention, persistence, and completion outcomes.
• Produce interim and annual progress reports for SCHEV, NSU leadership, and the Board of Visitors.
• Use data to recommend adjustments and improvements to academic support strategies.
Partnerships & Sustainability
• Support director in building and maintain partnerships with Tidewater Community College and Northern Virginia Community College to enhance pre-transfer preparation.
• Work with NSU’s Advancement and Sponsored Programs offices to identify additional funding streams to sustain and exp