AWS Sr. Services Delivery Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position can be located in any of our major US offices below with a hybrid schedule.

• Irvine, CA​
• Austin, TX
• Buffalo, NY
• Greer, SC
• Miami, FL
• Dallas, TX

Your role:

The Cloud Services organization delivers consulting and engineering engagements to clients of Ingram Micro’s Partners, on behalf of or in conjunction with Ingram Micro’s Partners. This team performs both pre-sales and delivery activities associated to those engagements.  In this role, the Senior Service Delivery Engineer will deliver service engagements focused on AWS migrations and solution implementations with 80% Project Delivery and 20% training and methodology creation.

The primary emphasis of your role is delivering high-quality services that meet or exceed client expectations. This role centers on providing technical expertise, addressing client needs and concerns, maintaining strong client relationships, troubleshooting issues, overseeing quality assurance, documentation, training, and a commitment to continuous improvement.

• Technical Expertise: Demonstrate in-depth knowledge of specific service solutions and technology stacks to effectively support clients.
• Client Relationship Management: Serve as a point of contact for clients, understanding their needs, addressing concerns, and maintaining strong client relationships.
• Troubleshooting and Issue Resolution: Quickly identify and resolve technical issues or challenges that clients may encounter before & during service delivery.
• Quality Assurance: Maintain quality standards to ensure that services are consistently delivered at a high level of quality.
• Documentation: Utilize PSA to maintain detailed records, client communications, and project documentation for transparency and historical reference.
• Training and Knowledge Sharing: Provide training to internal teams and clients to ensure the proper use of services and share best practices.
• Continuous Improvement: Analyze data and feedback to identify areas for service enhancement and implement strategies to optimize quality and efficiency.
• Compliance and Security: Ensure that service delivery processes adhere to industry-specific regulations and security guidelines.
• Monitoring and Reporting: Utilize PSA to regularly monitor service performance and provide detailed reports on key performance indicators (KPIs).
• Professional Certification & training: Maintain necessary professional certifications and training to perform services at industry best levels and gain new certifications and knowledge to expand skills and offer new services.

What you bring to the role:

• Four-year college degree or equivalent combination of education and experience in a related technical field required.
• 3 + years of experience including a minimum of 1 + years position specific project delivery and pre-sales engineering experience with a consultancy background.
• 1 - 3 years of hands-on DevOps responsibilities on utilization industry standard tools and workflows.
• 1 - 2 years of experience developing Infrastructure as code and/or application development responsibilities.
• 1 – 2 years of experience with infrastructure as a service and cloud native services on AWS.
• 1 - 2 years of experience with migration of applications and infrastructure to AWS.
• 2 or more of the following certifications, or similar AWS cer