Case Manager (General Case Management)

Help Families Achieve Housing Stability and Long-Term Self-Sufficiency!

💲 $68,000 annual salary
📍 Oakton, VA + community-based work throughout Fairfax County + some hybrid remote flexibility
🕘 Monday-Friday | 9:00 a.m.-5:00 p.m; no evenings, weekends, or holidays

ServiceSource is seeking a Case Manager to support a new program serving Fairfax County Redevelopment and Housing Authority (FCRHA) households as they work toward housing stability, increased financial independence, and long-term self-sufficiency.

In this role, you will:
• Conduct comprehensive assessments and develop individualized service plans
• Provide ongoing participant-centered case management and support
• Coordinate housing stabilization efforts and connect families to critical resources
• Facilitate referrals and collaborate with community partners and service providers
• Help individuals and families navigate barriers related to housing, employment, benefits, healthcare, and other essential services

This position offers the opportunity to make a meaningful impact while enjoying a predictable weekday schedule with no regular evening, weekend, or holiday requirements. You'll combine the flexibility of a hybrid work environment with the rewarding experience of working directly with participants, community organizations, and housing partners throughout Fairfax County.

If you're passionate about empowering individuals and families, building strong community connections, and helping people achieve lasting stability, we'd love to hear from you.

Additional Note: This position is funded through a two-year contract. ServiceSource is committed to exploring continued employment for staff should future funding or program needs evolve.

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Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Case Managers play a critical role in the multi-year contracted program designed to help Fairfax County Redevelopment and Housing Authority (FCRHA) households stay stably housed while building the income, skills, supports, and confidence needed to move toward long-term self-sufficiency. As an integral part of the support team, the Case Manager works to move individuals toward self-sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, housing stability supports, and assistance in navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be evaluated as part of the Annual Performance Review.

• Complete comprehensive assessments and develop initial Individualized Training and Service Plans (ITSPs) based on participant strengths, immediate needs, family priorities, service intensity, and self-sufficiency goals.
• Provide participant-centered case management through regular engagement, at least monthly contacts, and ongoing review of progress toward individualized goals.
• Develop, implement, and update person-centered plans that reflect changing participant needs, employment goals, housing stability needs, and long-term self-sufficiency objectives.
• Coordinate housing stabilization efforts and collaborate with FCRHA staff, housing navigators, employment specialists, TANF case managers, school counselors, community providers, and other partners to ensure wraparound support.
• Facilitate referrals and warm handoffs to internal and external resources while maintaining accurate, timely documentation of services, contacts, referrals, participant progress, and outcomes for compliance and reporting.

Additional Responsibilities

• Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support.
• Regularly communicate and collaborate with FCRHA support staff.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families.
• Record participants’ progr